Steak 'n Shake

"I would like anyone who may of had an issue here to come in and give us another try! I am working hard on making this place better for the patrons, and for Findlay! If you had a bad experience in the last 6 months, screen shot your review and come in before March 15th, 2024 (Tuesday thru Saturday between 10a and 6p as this is when I am there), I will make sure you get taken care of and will give you a combo meal on me! We have some bad days when we have call offs etc. And I know we will never be able to please everyone all the time...but we can try!"

"This Steak 'n Shake is ok if you're ok with germs and no human contact. When we walked in, there were nobody was in sight. After ordering our food off the kiosk machine, we used the restroom. There was urine on the bathroom floor, a toilet that would not flush, no soup, water hardly worked, and no paper towels to dry your hands. The dining area was filled with trash on the ground. We managed to find a table that didn't have any trash on it. ( There were only two other people in the dining area) The food was great, but the atmosphere was absolutely disgusting. We asked for boxes, but it took forever because nobody was around to help us."

"After hours of travel I wanted a sit down meal with fun old time atmosphere where I get waited on with a smile. I had not been to a Steak & Shake since Fl....a few years. O was outside of Findlay,OH. I walked into no human in the building except a couple eating in their 70's. A woman at a grill turned long enough to tell me,"there are four kiosks". Not sure she was human though, she only turned from neck up. Never saw a human, my food mysteriously appeared with phantom voice calling my name...after the dining couple showed me how to scan my receipt code for ice & drink. Funny, that kiosk asked what percentage of tip you would like to give. Still mot sure I even saw a human except for helpful diner cpl. Really wished I had hot sauce...nobody to ask or scan for that."

"It's an Older looking store that didn't seem well cared for. There were few cars in the lot and only one car ahead of us in the drive-thru line. We waited for almost 10 minutes before deciding the drive-thru was a bad choice since the car in front of us hadn't even been helped yet. I know Steak n Shake is typically much slower than fast food, but this was ridiculous. There are plenty of other options across the street and around the corner. Get your meal elsewhere and save yourself the time. Plus, you know if your wait for food is 20+ minutes, the quality of the food is going to be horrible, and the service/accuracy will be poor as well."

"Automation is the new standard for Steak and Shake and I miss the bean crocks but if you're in the mood for a Frisco Melt and string fries on a road trip this place will hook you up. Had a quick bite while driving to see family and the staff was fantastic. Very friendly and the food was perfect."