CVS Pharmacy

"Jenna who checked me out was VERY RUDE AND UNFRIENDLY. She cared more about how many people where in line behind me then helping me check out and the questions I had. I was so upset that I didn't even feel comfortable asking the questions I had. Your pharmacy is incompetent and can't fill prescription like they should. They tell you one thing then turn around and do or say another. I would not recommend this pharmacy to my worst enemy! If my insurance didn't force me to use CVS I would not."

"Racist establishment. There were many people in the store, me and my boyfriend being the only people of color, and the very rude worker followed only us around the entire time. Then when we got to the counter (she followed us there) accused my boyfriend of stealing and forced him to remove all the contents from his personal tote bag. When eventually realizing he didn’t steal anything after embarrassing him in front of several people at the store, she didn’t even apologize. Will not be going back again!"

"A very obtuse group of individuals work in the pharmacy. The auto system sent a text I had an Rx ready. Call and told them that the auto refill scripts should not be refilled as my Rx insurance had changed, and I didn't have new insurance card's yet. Now the auto system is telling me I have more Rx's than can be refilled. Now I have my new Rx card and go to the pharmacy, I also have an Rx bottle in my pocket, first thing I tell them is the Rx I have in my pocket needs to be canceled as MD has changed the strength of this Rx. Then I gave them my new Rx card and told them I had more Rx to be filled, so go ahead and fill those too. Now, they want to know what I want refilled. I say I wasn't sure as the information I had was from their auto system ( I had like 4 active Rx pryor to 3 more being added about 90 days before) of which the one I told them to cancel was one. Now they tell me I have multiple pages of Rx's in their system. I said how many are active as I only have about 7 active Rx's with them. So I remember the name of one other of Rx's and low and behold 4 Rx's pop up for refill, including the one I just told them to cancel. So they refilled all of them, including the cancel one. And then they messed up putting the Rx's through my insurance, and I was overcharged on my Co-pays, too."

"Tried to call in a script today for a patient. Voicemail hung up on me twice. Third call I asked to leave a prescription, and the attendant told me I would wait 30 minutes on hold to leave a prescription. When I said "forget it, I'll use another pharmacy" he said "All right, cool!""

"staff treat you with an attitude, like an inconvenience for having to take medicine. lines are always long, they refuse to give you information about your prescriptions. had to finally have my doctor call them to find out my meds were out of stock and thats why they were 4 days late. 4 days without my medication has health consequences for me, and all they could say to me is “wait for your text”"