Walgreens

"I was already rather done with this Pharmacy when constantly having to wait in line behind six other cars to get our prescriptions. Then on a Saturday night I was very rushed in asking about my son's prescriptions as one was covered and one was not. Mind you I told them he was out of both. It was 5 minutes to 6:00 p.m. their new closing time for both Saturday and Sunday now... and she informed me very impatiently that they were about to close and I could get that information online. So Sunday morning when I went to pick up the prescriptions I asked the seemingly nice lady how much it would cost to pay out of pocket for that prescription as the insurance was saying they would not cover it. She told me even with a discount it was going to be $1,000. Never telling me about the RX coupons you could get by going to RX discount and coupon site online. Mind you it still would have cost $200, but that's a lot cheaper than 1,000! I ended up getting the prescription, but not from walgreens....... instead I got it with the RX coupon from Walmart for $14. It just goes to show it's not just the drug companies anymore trying to make sure they make the most on prescriptions. Sad that they would know a child needed his medication and not do all they can to try to help you afford it. I will never go here again! If you happen to not have insurance or need a discount as a pay out of pocket person...... please go to that site! It's beyond worth it, and avoid the sales people at this place let's face it that's really what they are."

"So, yesterday I'm at the Walgreens store to pick up a prescription for my wife. The pharmacist tells me it'll take 20 minutes before it'll be ready for me to pick up. So I tell her I'll sit and wait for it. I sit down right in front of the pharmacist's counter and wait for twenty minutes. Finally, the parmacist tells me it's ready, but that I'll have to go to the back of the line of the three customers who've suddenly appeared at the counter. I reply that I've been waiting for 20 minutes longer than any of those already in line. She gives me a blank look. I tell her, "That's stupid!" as I get to the back of the line. What do you think about that? So, today I go to the same store to pick up a med for my wife. They had run out of it the previous day and had had to order it and had told me to come back the next day after 3pm. So when I get there today they tell me that the doctor had canceled the script! I reply that that couldn't be true and told them that they need to fix their store! I leave and then call the hospital where the doctor was. Getting hold of her, she is flabbergasted and tells me she'll call me back in a few minutes. About 20 minutes later she calls me and tells me that the store had been rude to her, as well. So she sent another script to a competing pharmacy. Amazing! I'll be picking it up tomorrow."

"The woman at the pharmacy today was on the phone with me and immediately raised her voice and spoke over me when I asked a question. I would understand someone cutting me off while I try talking if I was being rude, but I was simply asking a question and did not say anything in a rude tone or anything like that. I don’t know the employees name, but this isn’t the first time she has raised her voice on the phone with me. I wanted help, not to be yelled over. Disappointing how rude people can be when someone is treating them with nothing but kindness and reaching out to them about their concerns. This is unacceptable."

"I am absolutely disgusted with this store! It is a 40 minute ride for me one way, I had three teeth pulled and was prescribed a pain medication, only to find out after I got home an hour and a half later that it was not in my bag, so I contacted the store got put on hold with the pharmacy for an hour they still never answered, simultaneously I use my husband's phone & spoke to the store manager at that time, because it is a scheduled narcotic and I had no proof that prescription existed. Only to be treated rudely and hung up on. I was just trying to get it documented or have them contact the pharmacy personally , she replied there's nothing she can do. I guess it was asking too much to walk to the back of the store, even though it involved a scheduled narcotic pill . so I remained in pain throughout the night and the following next morning. Very very poor customer service."

"A complete disgrace. Told 30 min for a prescription fill and that they would call when ready. Then came back 2.5 hours later. Without a phone call. Still not done. pharmacist informed us that they would fill it right now and call us back up to the counter when done. After an HOUR. They tell us we can now get back in line and wait for everyone else to be helped. And at this point we have been waiting 3.75 hours for them to refill this prescription."