Fifth Third Bank & ATM

"I went in to do some banking business for the first time with this bank. After reading the reviews I almost went to a different location. So glad I gave them a try. Ryan made my day with his attention to detail, courteous, getting all my questions answered and going out of his way to get everything set up for me that I came in to accomplish. Goes to show you can never go by reviews only."

"Worst of the worst Banks they will pay Comcast bill that has no money in it but when you have money in the account they will deny you to pay a credit card then they blame people should find another bank where they are much happier."

"I walked in to Fifth-Third Bank to notify the bank that I was leaving the country for an international vacation. Right away, the staff was rude, unfriendly and unprofessional. The response from the teller was a little intense as she said in a condescending manner“ no, no, no, corporate tells us that you do not need to notify the bank, is there anything else?”. I have traveled internationally many times and this is never the case, for if my card automatically were to register a transaction in South America, I would hope 5/3 would catch that as “usual activity” as I live in Florida, and without prior consent, should block that transaction. Anyway, I then asked the teller “while I am here, I would like to activate a 5/3rd credit card, since my old one expired”. I had the card with me, and the bank did not have to order a new one or anything. The teller then rudely responded ”we can’t do that, you have to go online an use the app. Of corse I can use the app, but her statement is not true, bank staff can activate credit cards at the bank location site. I then told the teller that I drove to the bank for a reason and I would like you to activate the card please. The teller then called the number, told me she didn’t have time to hold it to her ear, handed me the phone across the upfront teller desk to wait on hold, and than proceeded to talk to the other teller while I stood there completely confused. The above teller then proceeded to comment to the other teller mentioning how annoying it was that I requested an activation. This was said in front of other customers as well. After someone from corporate approved my card on the phone some 3 minutes later, I set the phone on the counter and told the teller. She just continued to ignore me and the phone remained there, beeping ( I could not hang it up for it was over the counter” as I walked out I could here the same teller mentioning “ how perfect, now I don’t have to answer the phone”. 5/3, what kind of customer service is this? Clearly corporate is not concerned about events like this at the following location, due to the location having a 2.4 star review on here at the time of me typing this. Due to the above, I will be leaving 5/3 bank as a customer, and I have been one for over 10 years."

"I visited the fifth third bank on Venice Avenue and spoke to Patience. She said she couldn’t help me set up a VA fiduciary account for my mom. So I went to the Fifth Third Bank on Jacaranda and spoke to Ashley. She fixed me right up with an account so that I could handle my moms VA pension. I will never use the Venice branch ever again. Only the branch and Jacaranda"

"Recently did a re-finance through this branch & have to say it was an absolute nightmare throughout the entire process . 3 weeks later & I am still dealing with mistakes made by Fifth Third resulting in hours of labor on my end to fix. My representative there, "Ken Strosnider" was absolutely useless. Never a single returned call despite leaving voicemail after voicemail. No one from Fifth Third even showed up at my closing or called me after to see how things went. Emailed the branch manager to advise & never got a response from her either. No thank you, no nothing. Do yourself a favor & obtain your mortgage else where from a company that does their job & is thankful to have your business."