JOANN Fabric and Crafts

"I see why Joann Fabrics is going out of business. Went to this store the lights were broken and not on, had to shop in the dark. Waited in line for 25 min at cutting counter only one employee working. Then waited another 25 min. At checkout, only one employee working. How do you run an entire store with 2 employees!?"

"Was there browsing and got a couple of things. I was in line about 3 people back and watched Dawn at the check out counter give some of the best customer service I have seen in a long time. She was quick while checking people out , and helpful to everyone. Even giving tips and tricks for certain projects. I watched her do this over and over again. It was a pleasure to see that type of customer service. It's been a long time since I have seen that in any retail setting for a few years."

"I'm giving two stars based on my experience with a staff member. I do love the store and the products they have, but todays experience was very unpleasant. While walking into the store, I saw a basket full of blankets for sale. I stopped and picked one up that was already opened and decided it was too small. I continued shopping in the store for about 30 minutes, and by now, I had a cart full of stuff, when I was suddenly stopped by a young employee who asked me if I was the one looking for a wreath. I replied no and continued on my way when she then stopped me again and stated, " Just for future reference, dont open/ Untie the blankets." I kindly informed her it was already opened when I picked it up, but she continued to question the situation. I did not want to be rude, so I finally just smiled and walked away. Don't get me wrong, working in retail is not easy, especially during the holidays. People can be rude and messy, but I'm not that person, but no matter the situation, she should not make customers feel uncomfortable nor make false accusations."

"I don’t know if today was just an off day because it’s my only time shopping here - but this place is, in a word… gross. Went in to get cake decorating items and I felt like the store was understocked. Also dirty floors and disorganized. Random step stools and other types of retail stocking items in several aisles… the cart I used had an oily substance all over it so I had to buy hand wipes in the checkout… cashiers were yelling across the store and seemed super unhappy… the cashier was so unfriendly I witnessed several customers not say a single word through the check out process in front of me… not even eye contact from the cashier. Just a “yikes” overall. I also can’t imagine this was super different than every other day so uh - definitely will not come back."

"Purchased a skeleton from this location. One of the parts was missing, came in to exchange it. The Manager Tia I believe? Was so helpful and very kind. Her other employee working as well was very friendly. Overall great customer service. Great location."