Truist 4545 North Himes Avenue, Tampa, FL 33614

"There is nothing more frustrating than wanting help and people making you feel dumb. They are not helpful here the teller told me it is what it is i cant help you. So disrespectful. Don't go here if you need help with account issues. They don't want to help at all. They said the manager was too busy and could not talk to me either. This is not how you treat cuatomers."

"Atm swallowed my card and instead of helping me get it out they made some Bs excuses, said it was not their problem, and even said it was my fault and threatened to kick me out. I’ll admit I got a bit heated, but normally I’m very calm in these situations and I was trying to be throughout the whole ordeal. I have never been treated so poorly in any other branch ever."

"I just walked into this branch on Fri 12/1 at 1:45. There were only two tellers in the whole branch. There was nobody else working. One teller proceeded to talk to a customer for the 15 minutes that I was standing inside of there waiting, not once acknowledging the customer that has been standing there waiting for 10 minutes. She proceeded to have a full-on conversation with somebody for that long. There was another teller that was helping people in the drive-thru. Same thing. Don't acknowledge customers. This Branch really needs to work on their customer service. If there are customers in line, it's time to wrap up the conversations, or at least acknowledge the customer that's waiting and tell them it'll be a few more minutes."

"Went in on Saturday at 10:45am went to sit down and the lady to the left back, stated what we wanted and all it was to but someone on my box incase something happened to me to. She said o we close at at 12 and I don't have time with you'll. Your talking one hour in a half. With one person waiting for her. She said come back Monday at 2. Very rude."

"Truist is one of the worst banks to have their overdraft fee is ridiculous. I set my account up to where if there’s not enough money it just declines but somehow they paid out an Amazon subscription instead of declining it and charge me the overdraft fee and wouldn’t waive it. I’m definitely closing my account and never banking with them again. If I could give zero stars I would."