Fifth Third Bank & ATM

"The worst bank ever!!! Avoid opening an account at all cost. Customer service is horrible and no compassion for the people that have accounts with them. After giving them a call as requested all they do is talk Circles and still horrible customer service. They are putting a hold on a check from Wells Fargo 401k until the 20th when the check was deposited on 8th. this account will be closed as soon as the money clears!!"

"Absolutely terrible service. Non existent help. I am physically disabled and have trouble with memory loss and cognitive thoughts. Had a meeting in November where a lot was discussed, so with my poor memory emailed a couple of days later, asking Fifth Third to advise whether my email was correct or not, and to advise if I had misunderstood anything. Obviously no response. One of the points agreed in the meeting was a fee free account going forward. In May I was charged a $25 monthly fee! I disputed this; the amount being refunded but another $25 fee charged in June. I requested this be refunded to be advised you can only get one refund per 12 month period! You can't make it up! It's Fifth Third's fault that the fee has been charged but they won't refund it! I then called an employee at the branch (for some reason they can't call you) who agreed to put me the Momentum checking account which is fee free. I asked him to confirm what we discussed in an email, which he promised to do. Obviously he didn't so I emailed again, outlining the points discussed asking him to advise if my understanding is correct or not. He never responded and two $3.95 fees have now been charged! I have again emailed the employee BEGGING for help, yet he has not even given me the courtesy of a reply! Absolutely shocking service. Avoid at all costs!"

"The financial center manager sent out a letter closing my husbands account causing some of our automatic payments to be late , affecting our credit score. When my husband confronted him why he did that he denied it was him when we know and have his name on the letter , we called corporation and they didn’t even know why this guy was doing that , terrible customer service , my husband was with this bank over 10 years. We opened a new account at another bank with better benefit and definitely better customer service. Terrible bank , can’t trust it at all!"

"My experience was amazing! The the personal banker who opened my account count was knowledgeable, knowledgeable, concerned about finding the right product for me and very quickly opened my account as she knew I was pressed for time.She also gave me a $250 bonus for making 1 $500 ACH transfer into my new account! Highly recommend 5/3 bank!"

"I’ve been banking with fifth third bank for almost a decade as and I can honestly say this is the best Branch . Jen the manager is amazing if I ever need advice She goes above and beyond to help me. All staff are always friendly helpful and very professional in dealing with your needs . But I do have to say when I see a bad review about this branch I feel it is unjust Unfortunately Banks can’t please everyone . Personally I would recommend this particular Fifth third branch branch to anyone. And I have done And they have thanked me . So with that being said Don’t always listen to what you hear or see and believe it . Judge for yourself. I will Continue to use Fifth Third bank And Will certainly keep on recommending this Branch Jen and Staff Keep up the great work."