We'll Floor U

"Bad news, salesman Chris has a real know it all attitude if problems come up, it's your fault. Question about damage to my stairs and wall scuffs during install. Will never use We'll Floor U again."

"I stopped in there a few days ago to look at carpets for two rooms. A young lady , Katie, came over and asked us if we needed help , she wasn’t the least bit pushy, and was extremely helpful. The next day we dropped off some of the rug samples , Katie who usually works in the Stuart location wasn’t there , but the other people that worked here were also nice to work with and knowledgeable. They had a file for us and the rugs were ordered and paid for in under 10 min . I really appreciate how organized and professional they are."

"I’m sorry to have to write this review, as I’m always looking to support local businesses. But we have had a very poor experience with We’ll Floor You. They installed vinyl flooring 18 months ago. They didn’t leave sufficient space for expansion under the baseboards (or a quarter-round), so when the flooring began to buckle and warp, we sought them out to request they fix it. I’ve been trying for the past year to get this resolved. I have contacted them literally two dozen times, and they’ve come to my house twice. They first agreed that it was their fault, then they didn’t, then they weren’t sure, and they kept saying they would take care of it. But they’ve stopped responding, and I don’t have the will to continue pursuing this. It’s been too many hours of my life to make it worth it. We’re extremely disappointed in the service we received from this company, and we now have to decide whether to live with very warped flooring, or pay someone else to redo it."

"Wouldn’t choose anyone else! Over a 38-year period, We’ll Floor U has installed at least 4 whole-house carpets for us, and there has never been an issue. Now, with an impending move, we automatically went to this company for our new carpeting. It was installed beautifully and with the utmost professionalism, as always. We HIGHLY RECOMMEND this company!"

"March 16th, 2017 I hired and paid IN FULL well over $3000 to have a few hundred square feet of carpet ripped up and replaced with some Vinyl Wood Flooring that I purchased from We’ll Floor U of Jupiter. The job was not done properly and I almost immediately had issues with most of the transition moldings that were laid down between the flooring transitions to bedroom carpet and bathroom tile and kitchen tile. They tried gluing it down upon installation but only days later, the glue gave, never adhered, it was messy, and they just popped up. Having a rugrat in the home in my now 11 month old daughter, it is also a concern of mine as she, on occasion has made her way over to the loose transition. I contacted We’ll Floor U and explained the situation to an employee over the phone. He told me he would contact the man who installed the floors and get back to me. Never heard back. One week later I called again and spoke to a guy who's name I'll keep out. He told me he would get installer to come back out and get it fixed and get back to me shortly. Never heard back. 2 weeks later, I called again. Mind you, I was easy, calm, collective about the situation. Spoke to someone again, explained the situation, telling them this is the 3rd time I have called in the last three weeks about it and every time I am told I will be called back to schedule repair and never hear back. They were apologetic and told me they would need to call installer to get details about what is needed and get back to me. I reluctantly agreed to have them call me back, and to no surprise NEVER heard from them again! I call a week later, this time I am a bit more annoyed. At this point we are already into MAY! Friday, May 12th to be exact. Spoke to employee again that I had specifically spoken to already more than once. He told me he would contact installer and get back to me on Monday. He later texted me from his cell phone saying he would actually call me Tues. as he forgot he was off on Monday. Guess what??? NEVER HEARD. After leaving another message (not so nice this time) employee returns my call. No apology mind you, but did finally come over to look at the transitions. He was embarrassed by the work. Even said himself, “Wow, that’s embarrassing,” when looking at the moldings. Told me he would contact installer and have him come out to replace them but that he couldn’t solidify a date at the moment because he had to order the parts and that he would call me. I assumed he would considering he actually came over and knew how upset I was. He never called me. Instead, as my wife and I were walking out the door with my daughter to visit my parents, 4 guys rolled up to my place a week later to make the repairs. No phone call to confirm a day and time. Just sent them over. So I rearrange my entire schedule because I wanted to get it done, however we couldn’t get it done. Installer went to the truck to get the moldings and employee sent him random moldings that didn’t even remotely match the color of the wood! Installer, annoyed at the situation instead re-glued the transitions, but did drill one of them. Of course a few days later, the glued transitions came up again. Called same employee again and questioned if he had my order on file as I was confused why installer was sent with incorrect transactions. He said he did but went with an in - stock transition that he thought was the same color from his memory of color wood we ordered from 3 months ago! He was WRONG. So he told me he would have to order the correct ones (I thought that was what he originally going to do). That takes us to today well over 2 weeks since I last left message. Haven’t heard back. Called and left messages too. NOTHING! Last ditch effort, I recently filed complaint with BBB as, at this point I feel blatantly ignored and essentially ripped off. Sad to have to write this review. Officially "Floored" AVOID"