JOANN Fabric and Crafts

"Horrible service and horrible employees. I worked at a different Joann location, and went to this one for a simple return. Was immediately told they couldn't do it for invalid reasons, keep changing their reasons why and rolled their eyes. This isn't my first negative experience here, and sadly it's upsetting how rude their employees are and how they get away with it."

"Well they have gone down hill for me. Their leather supplies are now on a spinning floor rack rather than on an aisle, they did away with their Sharpie paint pen selection and hardly have anything to choose from with very limited colors and even more limited tip selection. And I use the extra fine and keep 3-5 of each color. Their cashier was all alone and was so slow that they had caused the line to back up. After 8 minutes and they still hadn't rang up the person they had been working with when I got in line and the line has grown to over 10 groups, not 10 people in 3 groups, but 10+ groups so around 15+people as it seemed everyone had someone with them. And no one had called for help over the PA, and no one else could even be seen as working there I set my items down and left. I had intended to make a dual length training leash for my girlfriend's costume. Oh well, I guess I will work with what I have. This store really needs to learn the concept of customer service. It's more like that are there expecting you to just hand them money as you walk out and never have to do anything. More and more businesses are getting this way. And I'm getting more and more disgusted. After all our entire country is trying to do away with the rights of the individual and the lawmakers, Congress, the Senate, the House of Representatives are making moves the big business. We are no longer We the people. Or money needs to read "In $ we trust". And these businesses are showing exactly that. They don't care anything about the customer and think they are owed their market share without having to do anything to earn it."

"I went to select some fabric for a project. There was one lady who was doing the cutting. She was assisting a woman with a huge order that took so long I went to see if someone could help her. No one came. The second lady kept changing her mind about what she wanted which also added sooooo much more time. Finally my turn - but no! Another lady showed up with several bolts of fabric having pulled a lower number than mine. After standing in line for more than 30 minutes and listening to the fabric cutter talk non stop, I just left. The two associates were nice but could have provided help to this overworked fabric cutter."

"I'm not one to leave reviews but I had so much trouble finding what I needed for a gift for a friend and Alex really solved my issue immediately! Only complaint is that the poor fella had to reach so far around to swipe the card for activation... Seems like Joann could take that into account when setting up their POS positioning. After all, it's the employees that make this place great!"