John's Pass Condos

"One star is over rated. Unfortunately one is the least I can pick. Our essential expectations for renting condo 401, from Johns Pass Condos, was that it would provide cleanliness and comfort along with an ocean view. However we encountered unpleasant, disgusting living conditions and faced challenges when seeking resolution. This review aims to share our experience involving a filthy condo with concealed mold, the lack of assistance from management, and the subsequent move to a different unit without an ocean view. Upon arrival at condo 401, with an ocean view, expecting a pleasant living experience, it quickly became apparent that the unit was filthy. (Pictures included) The conditions were far from satisfactory, with accumulated dirt, dust, and general neglect evident throughout the premises. Furthermore, mold growth was detected, a fact that the renters and condo management were aware of and attempted to conceal by painting over the affected areas and continuing to rent it out. (Pictures included) Such concealment not only raises concerns over health hazards but also highlights the negligence of the renters and which was overlooked by management during the rental agreement of an inspection before occupancy. Regrettably, when the issue was brought to the attention of the management, their response was disappointing. The only option they provided was a room with no view at all. Despite making multiple complaints regarding the mold, filth, loss of an ocean view and two days of our vacation to management seeking some sort of restitution failed to provide any assistance or take the necessary steps to rectify the situation. This lack of support displayed by the management is highly unprofessional and reflects poorly on their commitment to providing a safe and habitable living environment for their tenants. Relocation without an ocean view was our only option provided to us by management. Feeling disheartened and left with no choice, the decision was made to move to a different unit (209) within the same condo complex, primarily for unhealthy living conditions. However, the new unit offered no ocean view, which was initially one of the key aspects that attracted us to the rental property. This loss of the desired amenity further added to the frustration and disappointment experienced throughout this ordeal. Unit 209 also had issues with cleanliness. We found the shower curtain in our bath had mold all over the bottom edge, dirty air vents, a toilet tank that would not refill with water, a patio door that would not lock and a broken coffee pot. Once again a call to management failed to provide us any help. When talking with other tenants at the poolside we heard their concerns about dirty conditions and a few complaining about odor in their room. The overall condition of this priority is in poor condition, including a dirty elevator that moves extremely slow. This unfortunate experience and the challenges faced by us when encountering a filthy condo with mold, compounded by the lack of assistance from management. The implications of such conditions on renters well-being and the overall rental experience should not be underestimated. I would never recommend renting condo 401 and furthermore never recommend staying at John’s Pass Condos. ********************************************************** Below I have included pictures of most of the issues we encountered. The first two pictures are from the advertisement for room 401. I enlarged the second picture to show how they were painting over mold. The third shows the picture I took. Please note the exact uneven ceiling that indicates they knew the mold existed. More from room 401 Missing blinds, filthy closet, mounds of dirty on door jam, filthy heat/air vent, black hole in tub leading to drain, possibly more mold painted over, disgusting carpet. Room 209 Toilet tank would not refill, filthy air vent, filthy vent in bath, black towel after wiping up water, broken patio door"

"I recently stayed in unit 303. The view is a 5/5 beautiful but the rest might be below a 1/5. Dirty dirty dirty floors. So dirty that brand new socks turned black within being in the room for 30 minutes to unpack. So gross. The rest is a list of why I can’t give higher than a there’s no garbage disposal and dishwasher is broken and rusty (looks over 25 years old); the bed uncomfortable and no real comforter (light blanket type comforter): the one bathroom is gross- tile floor is ripped up looks like they replaced old vanity with different size one but never fixed floor- super dirty and gross if a soap bottle falls of tiny vanity sink, Very little space to place your toiletries; no extra blankets; lightbulbs in bathroom are out, closet doors are broken off sliders, rusty looking vents; The building as a whole is loud; multiple buttons in elevator don’t work / light up and the elevator inspection certificate is expired; dirty rusty vents and most fixtures; tiny kitchen table only seats 4 but could expand if they left the leaf for it there, all the chairs in kitchen have wobbly legs; cracked glass in cabinet, appearance was glued back together, seems dangerous; there’s limited lighting and no lights on balcony; and lastly shower head sprays everywhere (looks like it’s 50 years old and rusty) . If it were a couple of there things - probably still a 4 but with all of these issues it’s way too expensive to be so rundown."

"My sister and I were looking for a quick getaway and found this place. Well, we never actually made it there! I called and the lady was very rude. I explained to her we were told we could get it cheaper if we book directly. Well the person in messages and the lady on the phone definitely did not have the same answer. I mentioned there special they had up for 10% ( thinking that's the reason it was cheaper) and she cut me off numerous times saying we don't do any deals or discounts! I'm still waiting for an email reply. Just be cautious because they have terrible communication!!"

"This is the third year we have stayed at Sandy Shores through John’s Pass Condos. I highly recommend them. If you have any questions they are very helpful. I also like that you can choose different locations if you want."

"I personally stayed in Sandy Shores 102 and really enjoyed our room. However, this was for my wedding so we have booked many rooms and the biggest issues we had was in room 105 in Sandy Shores. There was flooding from the rain on Friday the 16th, like the bedroom carpet was soaked and squishy as well at the kitchen floor was puddled with water. We called and reported it the next morning and were told maintenance was going to come address it right away and they never came. When I asked for a refund for my Father's room a lady named Lynn was extremely rude like I was asking for too much and they don't do that. I finally called again Sunday morning as we were walking out and told the cleaning guy and he said make sure you take pictures and videos. Also, there is one of them big floor fans like they've had this issue in this room before. Which I did! I actually talked to a different guy Sunday morning and that phone call went much better. He said he would let Management know and the are usually very understanding. Now I got an email about a partial refund but the problem is.. it went to my Credit Card and not my dads. I've called multiple times with only 1 answered phone call from Lynn who was rude again when I explained the situation. She said she'd have management call and still nothing.. like come on.. what is going on here."