The View at Mandarin Apartments

"Honestly, office is super helpful and friendly. All service requests have been done in a timely manner. Location is perfect in my opinion, and a lovely area. Pricing is cheaper than everywhere else I’ve looked for what you get."

"Update: We have a new manager on the property now and she is much easier to work with. Any new issues have been minor and they get fixed pretty quickly. Communication could still be better but, at least you can call and ask without any issues or drama. The apartment is nice and the location is great. I have really fallen in love with the Mandarin area. However, we have definitely had some issues with maintenance and management. Several calls and emails needed to get some things resolved. Issues that have been fixed after much calling and emailing were dangerous, such as dangerously hot water. I had to send a video with the thermometer reading before they would do something about it, and research that showed how quickly skin burns at that temperature. I have a young son and had to get a little nasty with them. Bad roach and ants problem when we first moved in. It took, three months of weekly treatments before we finally saw them diminish. the place reeked of pesticides, which couldn't be good for us. Lack of communication from the community. At one point the pool was open then it wasn't. There were no signs or letters, we just had to figure it out on our own. I've been complaining about the sprinkler system hitting my window in the middle of the early morning, 2-5am, for months now. They keep "trying to fix it". I don't think it should be that hard. Our elderly neighbor passed away in his apartment. Even with his daughter calling and the police there on the property requesting it, to prevent damage to the property, they refused to come and open the door. It is a nice complex, but these issues have left a bad taste in my mouth and I can't wait to be able to out of here."

"I've lived here for a month and it's been nice, quiet and relaxing. I moved in and a few issues were had inside with broken or half fixed items, and they were quickly fixed by maintenance. I haven't had emergency maintenance issues yet, but my others were done same day or within 24 hours. The grounds are mostly clean, but it's an apartment, and some people just don't respect property (ie leaving garbage on the grounds, broken beer bottles etc). The staff here has been so nice and accommodating. I do wish the garbage bins were bigger since they get full really quickly, and that they had recycling, but I just wait to take my garbage out when they come pick up. I plan on extending my lease next year as long as things stay good."

"Definitely was a rough start. The leasing agent was amazing and understanding but when I moved in I had problems immediately. The previous tenant had a flea infestation that they failed to clean up and when moved in I had to wait a couple weeks before they sprayed and got rid of it. I only noticed it because I was getting red spots on my legs and feet. Also my mail box didn’t have a lock on it so I put in a trouble shoot call online and they said they had fixed it, but they didn’t. I had to wait a couple months before it actually got fixed. Now after all these issues have been resolved, I can tell you the positives. They have an amazing “backyard” area if you have a dog, or just like to walk. There’s a paved area that overlooks a huge lake and they have a lot of wildlife (ducks/geese/squirrels/turtles/fish) and very well kept grass. There’s also two pools and a gazebo area with benches you can relax in! Definitely a temporary place to live at and not a permanent one."

"The management of this place is horrible. Never clean the corridors in 1 year I live here. In the third month I already wanted to move, I just did not do it to not pay the fine. Today I was told that I will have to stay another 1 month, since I did not advise that I would not renew the contract. I took their letter from them, signed them, and asked to take them home only to read calmly what was written on the three sheets. Every month, when I'm going to pay the rent, I make it clear that I do not want to live in this place anymore and they want me to pay for another month without living. The condominium is dark, the gym is not good, if it comes late at home, there is no parking space. Do not come to live in this place. The apt looks like they are made of rest of material. I can not wait to move."