Retreat at Crosstown Apartments 10301 Marsh Harbor Way, Riverview, FL 33578

"UPDATED: Too many roaches and ants even though I ask for pest control from the apartment almost every 3 weeks. Roaches appear from time to time mainly in bathroom even with traps. ************************************************ I absolutely appreciate Iris for being very professional and responsive all the way during my lease signing and move in processes! When I was not able to be at my apartment until 5 days after the lease move-in date, but need somebody to save my 20+ packages from the heavy rains, She managed to help me placed ALL of my packages (including 10 EXTRA LARGE HomeDepot boxes) inside my unit on the second floor!! I am so shocked to hear that she did this all by herself when I finally met her. She is the best! In addition to that, the apartment itself definitely met my expectations. I am looking forward to my new life at Retreat!"

"Tito has been such a pleasure to work with! Going above and beyond to make the process seamless and help us secure the perfect home to fit our needs! The property is beautiful, well groomed and feels very “homey”."

"Toured this place, was okay. The lady who gave us the tour, Iris, was nice. They do seem understaffed, as our tour started 20 mins after the scheduled appt time, due to the previous people showing up late to their tours, and there only being 1 person working in the office. There were several other people there waiting as well, not sure if they were for tours or not. As for price, it’s not as expensive as other places, but also seems like you get what you pay for. Both the 1bedroom apartments we toured are pretty small, and they each had at least 1 broken step on the stairs outside (they were in different buildings) Thankfully, the second apartment was on the first floor, and we didn’t have to use the stairs, which had 2 broken steps. Additionally, the first floor apartment had a massive crack in the floor on the screened in patio, and when I asked about it, the response was “oh they can probably fix that” meaning that it was not even in the process of being fixed, despite them attempting to rent the unit out. All in all, definitely not the worst apartment complex I’ve seen, definitely not the best, but also not the most expensive. So I guess it just depends on what your needs are, and whether you’re willing to put up with potentially large issues not being taken care of for an indefinite amount of time right off the bat."

"Iris was outstanding! She answered all my questions and was very personable. She delivered on everything promised and explained everything extremely well. Some apartment tours are off putting but she made it feel welcoming and not overbearing. Apartment hunting is stressful enough but staff like Iris make the experience so much easier to get through."

"A very honest place. Maintenance is quick and responsive to get things handled and the office management are very dedicated to giving you the best service available to them. Even though I'm leaving, the office and the Maintenance still didn't hinder and provided excellent service until the end. Recommend to others coming to this place!"