Reserve At Kanapaha

"Do not stay here. Staff is not helpful at all. Multiple fees added, would not wait 1 day for rent for current month and next month. Don’t check portal for maintenance request."

"As a new tenant at The Reserve, my experience has not been good! The apartments themselves are nice but the leasing office/management could use some help. Thus far I've witness bad customer service, being told lies/inconsistent messages amongst the office, hidden fees added on in attempt to use their new portal, and apartment maintenance requests unfulfilled. I would have loved to have a nice start to the community, unfortunately that is not the case."

"The apartments themselves are nice but the leasing office/management could use some help. Pros: pricing, size, location, multiple floor plans Cons: management, trash bin locations When I toured I was shown floor plan 2C by a lady named either Jessica or Jennifer (this was several months ago) she had told me that all the newly renovated apartments would have vinyl floors. I later found out from Jose (2 days before move in) that only down stairs apartments have hard floors, upstairs all have carpet. I also found out 2 days before move in that when I was sent the offer for an apartment they sent me the wrong floor plan and pricing. They also waited until the very last minute to tell me they haven’t heard back from my previous complex for my rental history, turns out they did not read the complex name or address that I physically wrote and verbally told them more than once which place it was, the office instead assumed it was another complex on the same street and that is why they did not get a response. Also upon move in I had notice outlets that were brown and looked like they may have caught fire. The fridge was missing a drawer and the pantry door was already broken. They fixed the fridge and outlet pretty quickly, however it is six months later and my pantry door has yet to be replaced. Also if you have an ESA I suggest you have them file that information when you submit your application because it takes forever to verify that information and they request additional information from your provider. 4 months after living here they told me they didn’t get the additional information needed from my provider (my provider did not supply additional info due to HIPPA Regulations). They were supplied with all other required information such as ESA letter and statement of need for ESA. Sarah and Holli in the office are super sweet and this is a good complex to live in but they do need to do some retraining to ensure everyone is on the same page with which apartments are being rented what their conditions are and making sure proper floor plans and pricing are being sent with their offers as well as required deposit. I was originally told they would do the credit and background screening when the application to get on the waitlist was submitted, however it wasn’t until a couple days before move in I was told that I had to pay over 800 more than the initial deposit which was also kind of unsettling to find out last minute especially after being assured everything was good to go. On the bright side the waitlist does go by pretty fast and they do host some fun events for residents here and are reliable when it comes to pest control monthly but there is some room for growth. Even with the initial problems when trying to move in I can definitely see myself staying here for awhile. These apartments are definitely the best you will get for your money around here however they are steadily increasing prices about every 3 months"

"This property is amazing! Always clean, maintenance doesn’t take weeks to complete your work orders, parking is not an issue ever, amenities look better than ‘luxury apartments’ and the office staff is great! S/O to Sarah and Jose. They both helped me during my application process and during my lease! 100% recommended"