Ferraro Hayes CPA's

"We have been clients for many years. Staff are quick to answer questions. They have always provided good service."

"I emailed as was very specific that i was looking for help on my personal tax return. They scheduled me an appointment only to have me come out and tell me they weren't taking on clients for personal taxes right now. Huge waste of my time."

"I've been a Ferraro Hayes client for about 10 years. The first few years I was very happy with the quality "white-glove, 5-star" service provided. Michael and his staff communicate via email, phone, or in person meeting. As the years went on the service felt "routine": upload your info, get back the return, receive an invoice. It was just an okay experience. The last few years have not been good. I've received multiple IRS notifications of changes to my filing after submission. My recent in person meeting with Michael, he answered basic questions we had, but he did not have our most recent return on hand and didn’t have any knowledge of our specific tax information leaving me to believe he didn’t plan or prep for our meeting and is no longer involved in my tax prep. In July 2023, the IRS sent a modification to my 2021 return along with a proposed amount due that included several thousand dollars in penalties and interest fees. This was due to an error that my wife's W2 was not included in the filing. Not sure why the system didn't take the file, but my wife has always had a W2 included every year. The CPA engagement letter states the client is fully responsible for providing all information and verifying the prepared return, but they will ask for clarification if the information appears inconsistent or incomplete. So, when we were shocked to be receiving a refund that we were not expecting, we questioned it, but there was no further action from Ferraro Hayes. The office seems to lack organization because it took a week to be contacted after I notified Ferraro Hayes about the 2021 tax modification only for Michael to ask me to provide the documentation when it had been with his office for the last week. Michael’s concession was to apply half the penalty amount as a credit to my account for future tax preparation leaving me to pay the full penalty and interest. With his price increases and lack of attention to detail, I’ll take my business to another firm."

"My family has used Ferraro Hayes for quite a while and have been pleased with the service and quality we get for the price. Michael and his staff have always helped with any issues or bumps in the road with our taxes. Being able to work with a knowledgeable CPA in a proactive way before we make major decisions is so refreshing. We sleep better at night knowing they are in our corner."

"Last year's tax return was very complicated due to the sale of 2 businesses. We turned everything over to Michael Hayes and let him get to work. We were very impressed with how thorough he was. He did everything possible to minimize our tax and was extremely knowledgeable in the Small Business area. We felt very confident entrusting him to complete and file our returns. We will used him again next year when we sell yet another business. He also helped us with some retirement income advice. He was easily accessible to us in person, email, and on the phone. We would not hesitate to recommend him to anyone needing a CPA."