Staples

"I went in today to get 200 pages getting binded with these spiral things. I did this myself at work in the past, the whole thing takes literally 5 minutes. So, I get in line, while I hear a constant voice saying that someone should get the phone as someone is on the customer service line…. I waited for like 5-10 minutes until the woman who seemed to be not really busy took care of me. She took my order which probably took 5-7 minutes. And this is, where it actually gets ridiculous as the work on what I ordered probably would have taken the same amount of time. So now I spent 5 minutes to put in my data for the order while this job could have been accomplished in the same amount of time. I spent around 15 minutes in this store and have to return tomorrow for a 5 minute job. That is just weird."

"Terrible service, if you call, had me on hold 59mins, the guy checked went to see if a letter had come in for me, they many times don't upload your mail to the ipostal1app. After 5 more agonizing mins I heard him walk over to the phone and hang up. I called back and the girl at the register has me on hold for 23 minutes so far, it's such an important letter or I wouldn't be trying to verify if it has not come in. Horrible experience"

"I know people tend to review when things go bad, I just wanted to make sure this store, thanks to two of its employees, got some props as well. I came in during the holidays, probably one of the busiest times of the year and Jose the Manager of the store took the time to make my issue his and solve it for me. Latasha another employee here went above and beyond for me and my family as well. This made a huge impact on this customer experience! Big thanks for all your hard work!"

"Camille and her team are amazing!!!! One of the best experiences I ve had as a customer. They were very accommodating and the sweetest people ever. Thank you very much for the business cards again!!!! 10/5"

"Sept 2021 update - see photos I come here a lot. I’m lowering to 3 stars because of the filth in this place, especially the copy center. This place looks like it hasn’t been cleaned in ages. It’s a shame 4-30-21 Update The copy area has been getting super crowded lately. The self-serve area machines may break every now and then -which happened to me recently. The closest clerks to this area are handling the customers in the long line for the copy center. This area is packed in comparison to the check-out line by the door. I was seeing more employees at check-out, some even wondering around when I think management should be sending the copy center some help. I’ve been coming to this Staples since I moved to the area back in 2017. I buy all of my kids’ school supplies here, masks, do printing, get my work supplies here as well and do quality printing for work and my son’s school projects. The print quality is impecable and they also use a special kind of paper for color prints so it definitely looks more professional. There’s a self-serve area with 3 machines that you can use to print, scan, copy. They are simple to use and you also get the same quality as if you went to the associate at the counter. Good thing to know is that Staples will price match to popular competitor. The list is on their website."