Williams-Sonoma

"Truly one of the worst customer service experiences I’ve ever had. I came in to return a couple items that were gifted to me. I waited almost 15 minutes to be helped by a manager after being told by an associate that I “need to have patience” while I wait. Manager overheard all of this without turning their back to acknowledge me. Finally, someone else came up to address my items without a hello or how can I help you. They finally told me my items weren’t eligible for return anymore and I asked if they could at least give me merchandise credit (this is always the case at other stores when return window is over or you don’t have a receipt). I was met with an apathetic no and no effort in trying to provide me a different resolution. I was a retail manager for many years and you do everything you can to have the customer leave happy. Don’t waste your precious time coming to this store."

"Waited 20 minutes for an uninformed worker to finally help me. She knew nothing about the knives I was asking about and was incredibly slow and lacked common sense. She took 15 minutes to find the knife I was asking for, confusing a miyabi and a green pan several times… she concluded finally that they didn’t have my 7in chefs knife in stock and offered a 9in bread knife or a paring knife instead, calling them “this big one” and “this little one”. Incredibly annoyed and will never visit this store again. There are plenty of people seeking work who are much more competent."

"The manager of this store is a disgrace. Unfriendly, unprofessional and not willing to help customers. Some of the staff she has working at the store are better suited working for a Burger King drive through in the ghetto. Corporate better come here to clean house and reset this store with good professionals that understand and care about providing customer service. For the amount of money charged at this store, you would expect nothing but A+ service!"

"Our next family adventure take us to William Sonoma located inside Village Gulfstream Park in Hallendale County and with a category of 4.3 and more than 123 reviews, this store specializes in quality kitchen utensils for everything you need. History of this brand in 1947 Chuck Williams arrived in Sonoma, CA with the idea of building homes first as a contractor, later as the owner of a hardware shop and finally as the founder of the first Williams-Sonoma store for kitchen incredible. But this brand have store around us and sometimes they offer inside the store how you cook different king of plate. Evertime we visited the store is an incredible experience."

"Angie, the Store Manager, is amazing! Yesterday (Sunday morning), I arrived at the Store shortly after 10:00am. Not knowing what time the Store opened, Angie came to the door and said that they would be opening at 11. When I told her we’d come back, she asked if we were there to pick up or place an order. I told her I just wanted to place a quick order, and she graciously allowed us to come in. Angie went above and beyond placing my order. She also saved me a large sum of money on shipping as well. Angie was very professional, personable and thorough. I especially appreciated her customer focus. When retail brick and mortar stores are closing more frequently, Angie knows what it means to serve customers with such a pleasant personality and personal touch. I am grateful for her initiative when most retail managers would never even approach the door before opening hours. Thanks again for all of your help Angie. You’re the BEST!"