west elm

"Great sales staff. If you love West Elm products on line, this box store will blow you away. It was a good day."

"Ordered our second furniture piece from West Elm the end of August to be early for the holiday-family visit season. After a few months of "delayed delivery" communications from West Elm, we received yesterday our sleeper sofa. It wasn't OURS!!! Wrong size, wrong fabric, and here's the best part, NOT A SLEEPER SOFA. They're "resolution" after several more hours of phone calls was to have us buy a new one from their stock (no choice color/fabric) and HOPE it arrives before our family. West Elm offered to give a full refund when the new one arrives. These folks are delusional. Buyer Beware."

"Our next family adventure take us to West Elm located inside Village Gulfstream Park with a category of 3.8 and more than 151 reviews, one of favorites brands of my wife they a great selection by season for home, patio and every part of your home if thinking about new decorating. They have a lots designs in furniture and bedding and other things for home."

"Made an order on June 3rd. Was told that it is out of stock but will be in after two weeks approx. One month passed… still not shipped. Now websites states to wait 1 more week. Cant use the make up table , not working since I only have one part of “table”. Completely unacceptable customer service. The only thing they can suggest is to cancel my order… thank you west elm, never again"

"I wish I could leave a review for the awful product I purchased from West Elm directly on their website, but the local store will have to do SINCE THEY'RE AFRAID OF ALL THE HORRIBLE REVIEWS THEY WILL GET. West Elm quality is little to non existent as far as I can see which is disappointing considering having a great experience in the past with a bed purchased 7 years ago. It seems that the company is now only focused on scraping all the money they can beneath themselves and gave up on customer service and quality. (READ OTHER ARTICLES ONLINE - SEARCH : WEST ELM QUALITY/WILLIAM SANOMA) You never know what you'll get a quality piece or awful item which is extremely overpriced. Purchased the narrow leg bed which we originally received almost 4 months after initial order. Ordered in September received late December. Now after 3 months of use the center beam snaps on my husband and I at 3 am, we are now sleeping on the floor as of April 7 and I'm 6 months pregnant. Contacted Cust Service April 8 which told us " If you could please respond to this email with a desired resolution (ex: refund or replacement) we would greatly appreciate it. Once we have your response we will respond accordingly." 3 days after initial complaint. If given the option we will go with a refund! Sounds great. I can take my $350 and purchase a reliable product. They told us bring the item to the local store if accepted by management since we did not have original packaging to ship it back. Upon arrival Apr 13 they removed the item from the car only to tell me they can offer us store credit? Had to put it back in the car. The manager Alain Fequiere "escalated" this to I don't know who and promised we would receive a call back the same day. NEVER HAPPENED. I contacted the store multiple times and left a message and NEVER HEARD BACK FROM THE MANAGER EITHER. Finally had to call customer service April 18 where I was directed to the quality dept. had to resend photos of the damage AGAIN and wait 6 business days/ 8 full days to finally get a call at 8:30 a.m. to be told that they can send us a replacement or store credit AGAIN from someone whose job is to convince me to accept this. At this point I REFUSE. I want my money back and I don't plan on purchasing furniture from this store again. There is no Warranty for your PURCHASE and no one seems to care about the lack of quality or service. NO THANK YOU."