eména spa 4111 South Ocean Drive, Hollywood, FL 33019

"I booked a sound healing and added the salt therapy as listed on website under sound healing section. The sound in the sound healing booth went off and didn’t work. It plays off an iPhone thru speakers in the booth. I sat and listened to salt machine instead. I stepped out of the booth to get my phone to record that there was no sound so they knew it really didn’t work. I was told after the Wi-Fi causes this. They did not charge me for this. I think the salt mist came out but it was extremely light if so and I actually stood up twice to look at it to see if it was working and filled with salt or had run out. My usual salt therapy I do you can taste the salt mist in the air. I felt like I sat in a booth for 20 minutes for nothing. I love experiencing luxury spas and it’s a part of my monthly self care. The website listed the salt therapy at $50 on the bottom of sound healing section which is where I saw it. I was charged $75 (less a 20% discount that was kindly offered). It should have been $50 with a 20% discount. After a polite disagreement they offered my money back which I refused then ultimately accepted the refund. I wanted to start with a small service to see if I wanted to schedule additional massage and facial. I’m glad I started small. There are no amenities offered with the services. The locker room with sauna is an extra $50 for an hour I was told. The experience was very disappointing, not relaxing, and lack luster. Not what I’m used to for a luxury spa."

"Husband and I went for facials since we’re getting married this weekend and I was very disappointed. We booked the organic facial which includes “mild extraction”. My husband did not get any extraction treatment done, which was the reason I booked there. The “extraction” I received was an absolute joke. She barely squeezed anything for a total time of maybe a minute. I don’t think any of my pores were extracted. We both got 2 different versions of the organic facial. I wish I could put 0 stars. Now it’s too late to get another facial before our wedding."

"Michelle was amazing, I get plenty of massages and I can saw Michelle is in my top 3 of all time. I let her know that I was having shoulder pain from work stress and she worked her magic. I feel like I am floating on a cloud. The staff helped secure a last minute massage slot to surprise my mom for her birthday! Trust me... you need to come here."

"I came to this spa with a travelzoo voucher for an 80min facial and the service was very well done. The spa it’s self is very basic. No real complaints but I would say it’s on the more basic end of spa amenities. There was a sauna but the pool access was on a different floor and the pool does not have a bar or ability to order food. I would come here again but unlikely unless I had a deal. There were great views from the ladies locker room. otherwise it was totally enclosed."

"Wow what better way to spend my last night in Miami! Romana & Michelle are the absolute best! Both were not only professional but exuded such a warm presence and beyond welcoming! My experience was even better than I had hope for. Not only was the spa top quality and immaculate it was completely relaxing, exactly what I was looking for! My “emena” massage was just wonderful, most definitely worth it! Michelle is the best out there! Her attentiveness and lovely nature is one of a kind! Thank you Romana & Michelle for a memorable massage/spa blessing! Book now, you won’t be disappointed!"