Lux Auto Group LLC

"I Purchased truck Friday 8/25/2023 from Lux Auto $3000 down, Signed paperwork. I had a smile on my face until I tried to start it and leave. (Lux Auto) Isn't weird that the starter went out today of all days. They said let us fix it for you real fast, we can fix it tonight. I looked at the Owner in the Eye and said I must have the truck for cabinet install tomorrow and he said guys will stay late and get it fixed. I drove back later that evening at closing time to pick up because I did not get a call otherwise and, (Lux Auto) Unfortunately we can't get it done tonight sorry. So, I lost my Install and the cabinet company said we cannot use you anymore. Mind you I never left the LUX Auto Parking Lot with the truck, and they kept the truck from Friday to Monday. No phone call letting me know what the situation was. I go up to the Lux Auto on Monday 1.00 PM and the true colors were shown by the group. I explained what happen with my job and ask for my $3000. To My my surprise they said paperwork was signed and they were not giving the money. As a business owner myself I personally would never treat a customer like this. I hope no-one must go through what Lux Auto has put me through. My first picture of the truck was fluid leaking out underneath and hood up not being able to drive and still sitting in the place I bought it from 4 days later. I will never be able to afford the nice cars that they drive and have in the showroom. Well, I guess it is a good thing because the $ 3000 Could have been $ 20,000 Ouch! 8/29/23"

"Purchased a 2017 Range Rover from them. Best experience I’ve ever had at any dealership in all my years of buying cars. They were very communicative and honest throughout the process. FaceTimed Alex before coming in to see it in person. Got to the dealership and was in and out within an hour. Their service department even did a free oil change for us. Anthony the lead tech was fantastic. I can’t rave enough about this team…hard to come across a dealership that works the way they do. I recommend anyone and everyone to Check them out because they are the real deal…"

"The team at Lux Auto isn't your typical used car dealership. Everyone who works here is passionate about vehicles and getting their customers into their dream car. They're creative about financing solutions to find what works for you. And their newly launched customization shop is top notch. Their talented team worked on customizing my 2017 RAM 1500 to what could pass for a brand new truck. I have been getting stares and compliments ever since I drove it off the lot. Thank you Angel and Vinny for an amazing custom job. I'm proud to drive with my Lux Auto Group plate cover and I will happily tell everyone about the phenomenal service I received throughout the whole process. If you want to be treated like more than just a walking wallet, come to Lux Auto to treat you vehicle the way it deserves to be treated. Check out the awesome transformation in the pics."

"We had a great experience buying at Lux Auto. They took care of everything we wanted for the car we selected, and Alex (sales) was very attentive and Angel (dealership owner)gave us a very fair price and ensured we had great customer service all around, including follow-up. We recommend Lux Auto for your next luxury vehicle purchase!"

"Reviews can sometimes be hard to score or write. This is not one of those times. Angel and the team at Lux went WELL above and beyond what I would call excellent service. In fact, I feel shameful at only being able to give them 5 stars because they deserve much more. The initial phone call answered all my questions and I had many because I was driving 1.5 hours to check it out. When I arrived, I was greeted promptly by Rose (I think that was her name), and the experience got better from there. If anything, I think Angel undersold the vehicle. It was even nicer than the pictures or his description. I was floored and accepted the deal as fast as I could. All the paperwork was handled quickly as I was on a tight schedule and they are delivering my new to me H3 tomorrow! I literally can't say enough good things about Lux Auto Group. It has to be one of the absolute BEST car buying experiences I've ever had and at 53, I've had quite a few."