Martin's Family Appliance

"When our dryer quit making heat we were in a family emergency after my father passed. We brought our dryer to Martins and they fixed it on the spot free of charge. They stand behind their product 100% and go above and beyond for their customers. I highly recommend them!"

"** DO NOT DO BUSINESS WITH THIS ESTABLISHMENT ** THEY ARE THIEVES ** Martin's Family Appliance Center was hired to fix a Maytag washer model number MVW7230HW0 that was showing an error code F8E1 "No water detected". Original work order is dated Nov. 14, 2023 at 12:15pm. Service call was paid for, including charge for replacement valve. It is now Dec. 8, 2023, and still no part, still no service. We have called Martin's several times over the past weeks. Each time, we are told that the "part is on order". This morning, I called and spoke with Cory, who claims to be in charge of ordering parts. He said part was ordered yesterday, (in response to yesterday's call, apparently), and there is nothing that can be done until part is delivered. This begs the question of why part was ordered yesterday and not following the Nov. 14 service call. Finally, this morning, I asked for the part number to see if I could find it from another source. Instead of being provided the part number, I was passed off to someone else at Martin's. He flat-out refused to provide the part number, said I'd have to wait, then hung up. In all my years of dealing with service providers (I'm 55 years old), this is by far the worst service attitude I have ever encountered, including airlines (a very low bar). I would caution anyone against hiring Martin's Family Appliance Center for anything at all."

"Outstanding service and quality – I purchased a dishwasher recently, with installation. Sales manager, (Travis) answered all of my many questions about dishwashers, quality, and leak prevention. Serviceman (Sebastian) answered all of my questions and was top notch during the installation – in every respect. This was my first purchase from Martin Family Appliance. Big box stores, and installers, don’t come close I look forward to purchasing appliances from this long-time family owned and operated local business in the future."

"We have bought several appliances from Martin's over the years and used their repair service upon occasion. They always provided the best service and are the most informed Appliance store I have ever seen. Today was no different. Thank you for the fast delivery of our new refrigerator. I hope they don't take offense that I refer to them as appliance nerds because I am using it as a sign of the respect to their knowledge and continuous efforts to know their industry. If you want an expert opinion ask Martin's on Main St....and only the Martin's on Main St."

"Not sure how to feel. I brought my dishwasher here to have it repaired. And they say they don't do repairs in-house. And they have to travel to me to do, said repair.. The staff was nice enough. Just looked like they had better things to do on their phone."