Sandy Sansing MINI of Pensacola

"I have had excellent service from MINI of Pensacola for years!! From my car buying experience (I’ve purchased 5 cars between myself and my children) to service, it’s been top notch. As far as my car buying service - BEN BROOKS is the best in the business hand down. I will NEVER go to anyone else for my car buying needs. I have referred multiple people from my (adult) children, close friends and just general people asking or talking about purchasing a car. Ben is trustworthy, honest, patient, knowledgeable and fun (we all need that in a car shopping/buying experience). It’s a plus that with Sandy Sansing you have access to so many dealerships/cars to choose from. I personally am a MINI owner for life :) Thank you Ben and MINI of Pensacola for never letting me down!!"

"We purchased my wife's car here a few weeks ago. The finance manager was very nice initially, until we declined all his additional offerings (gap, extended warranty, wheel protection, etc.). I guess because he doesn't make as much commission when you don't buy these he was frustrated, but he did not hide it well. He became extremely rude and even insulted my intelligence for not purchasing them. We also bought the car on the conditional that it qualifies for a $4,000 used EV tax credit. The sales manager assured me they would assist with this. I've been messaging my salesperson numerous times since the purchase and they've either completely ignored me, or tell me that they'll check and then never respond."

"I am pleased to write a five-star review for Service Advisor Nicholas Kim at Sandy Sansing BMW MINI of Pensacola. My recent experience with Nicholas was absolutely exceptional, and I can't praise his professionalism and expertise enough. From the moment I arrived at the dealership, Nicholas greeted me with a warm and friendly smile, immediately putting me at ease. He took the time to listen to my concerns and questions about my BMW MINI, showing a genuine interest in understanding my needs. Nicholas patiently explained the necessary maintenance and repairs, offering clear and concise information. His transparency and honesty in discussing the service requirements were truly refreshing, making me feel like a valued customer. Throughout the service process, Nicholas provided regular updates, ensuring I was well-informed about the progress. His level of communication and transparency is rare and greatly appreciated. He went above and beyond to ensure that my car was in the best possible condition when I left. What stood out the most was Nicholas's commitment to customer satisfaction. He went the extra mile to make sure I left the dealership with a smile on my face. It's evident that he takes pride in his work and genuinely cares about his customers' experiences. I can confidently say that Nicholas Kim is an invaluable asset to Sandy Sansing BMW MINI of Pensacola. If you're looking for a service advisor who is knowledgeable, professional, and dedicated to ensuring your satisfaction, I highly recommend Nicholas. My entire experience with him was nothing short of outstanding, and I'll certainly be returning for all my future service needs. Thank you, Nicholas, for your exceptional service!"

"Just purchased our second Mini Cooper s four door hardtop, my wife loved the first one from the day we purchased it! She drove it for eight years…. We just took delivery of her new car last week…. Same result, she loves it. Jeremy Brewton was our salesman he and John Knight made the special order process very easy. He kept us informed form the day it was built, put on the boat and available for pick up! It was an awesome sales/purchase experience…… definitely recommend Jeremy!!"

"10 am: December 13, 2022: Tag#: 160 2014 Mini Cooper S HardTop Bringing Mini Family greetings all the way from Montgomery Alabama. During this review, I wanted to highlight my experiences with Motoring Advisor Mr. Ben Brooks, Service Advisor Mr. Chris Cheeseman, and their 007 (James Bond) Technician 8659-1. On this visit, I was seeking oil change services and an assessment report on possible damages from another automotive garage in Millbrook Alabama. Getting this report was very crucial in making sure responsible parties are held accountable for previous auto damage to my car. Upon arrival, I was greeted by a professional gentleman which is a Service Advisor by the name of Mr. Chris Cheeseman. He processed and directed me to their waiting facilities after he informed me of their car care process. I must admit, this location was a bit quiet with a touch of spooky after I found out everyone was just busy working, and until I was introduced to Motoring Advisor, Mr. Ben Brooks. Mr. Brooks was very professional and a genuine man. Mr. Brooks gave me the "lay of the land" as we discussed many topics to which I was educated on Sandy Sansing and Inc. as well as, Mini updates concerning current transmission options, the future of the Mini Countryman and so much more. I look forward to purchasing my next Mini from Sansing via Mr. Brooks. Although I wasn't looking to purchase today, I really appreciated Mr. Brooks establishing a genuine rapport with me instead of treating me as another potential dollar sign. Mr. Brooks, It was a pleasure meeting you, and again, I look forward to getting my next Mini, or any other Sandy Sansing owed vehicle with you. As my car was being serviced, Service Advisor Mr. Cheeseman kept me updated on my car's progress and what to expect. His professionalism afforded me great confidence in ensuring my Mini was road worthy. Service Advisor Mr. Cheeseman was highly thorough in his execution of my car which honestly, was touching. This guy had a thorough assessment of my vehicle which detailed my car's condition upon arrival as well as recommendations, and a professional assessment of any damages render to my car via inspection as well as emailing me details. Mr. Cheeseman was very accommodating and actually CARED about my concerns. This man went over and beyond to ensure the safety of my vehicle as a business model. Because of Mr. Cheeseman, Sandy Sansing Mini Of Pensacola Florida is my NEW HOME for all of my Mini automotive needs. When you don't make it your business to just extract money from people, you end up getting more of their business which turn's into dollar signs. When I drove to Mini, my car had such a rough ride, and I just bought two new tires. Mr. Cheeseman not only was thorough in his assessment, to which I will be back to the "Bone" motor mount issues addressed, but he secured my Cooper S stud damage at an affordable price to which the report should help me get compensated for those damages to which I can bring my car back for more servicing. When Mr. Cheeseman told me this, I lit up. I really wasn't expecting that. CHRIS, THANK YOU SIR. Thank you for treating me with such regard, and respect. You blessed me, and I'm grateful, as well as, you have gained a loyal customer and Mini Family Member. Lastly, to Service Technician 8659-1. Thank you for such excellent and thorough work on my 2014 Cooper S and for making sure my Mini was secure for the road when driving back home. Thank you for what you did. I'll most defiantly come back and be sure to bring some GREEN to support you as you supported me by affording me affordable services in my time of need. 8659-1, On my ride back home, my car road VERY SMOOTH, thanks to YOU! I look forward to getting my car serviced while hanging out at my favorite Beach in Pensacola although I will miss Dion and Valorie in Irondale Alabama. Thank you for all the years of great service. Mr. Crittenden"