Smith Family Carpets, Inc.

"Bad choice on our part for choosing Smith Family Carpet. Customer service after install could be improved to say the least. Installers could have taken more pride in their work and not left seams showing and humps that we have to have stretched out."

"PROFESSIONAL ALL THE WAY!!! Was very pleased with Barron and Sam and the workmanship was very clean. Whole house was vacuumed. Highly recommend."

"Very Happy with the job Smith did. We had about 2000 SF of LVP installed. They were here on time and did a very good job we are very pleased. Baron Sam and all staff will do as promised, They estimated three days for install, had it done in about 2.5 days. Price is very competitive and I recommend getting an estimate from them if you are thinking about new flooring."

"Baron Smith is such a kind person that we hate to leave a negative review. But other than him, the customer service was awful. We were told that the installer would be at our house at noon. We both left the office at 11:30 a.m. - when we had so much work to do - so we could remove personal items from the room as requested by the Smith's. Noon rolled around and no one showed up. And then we waited, and waited, and waited. After about an hour, we contacted the main office and were told by Sam Smith that the installer was 25 minutes away. Another hour later, we were told again that the installer was now 20 minutes away. 3 hours and 46 minutes late from our noon installation appointment, the installer finally arrived. While we understand that jobs run late, it would have been professional and respectful for someone to simply let us know that the installer was running late so we could have been productive with our own affairs, instead of sitting and waiting hour after hour. We were called the day after the installation - not to see how everything went, nor to apologize for wasting our time - but to get the authorization to charge the remaining balance of our order. We have 2 more bedrooms to replace carpet in, and we will not be using Smith Family Carpet."

"Great experience!!! After visiting the showroom we met the owner, Barron Smith and he was just incredible. We were first time buyers and had so many questions and Mr. Smith was incredibly patient as he "taught" us about carpet so we could make an informed decision. He then came to our house, spent a great deal of time getting us comfortable with the entire process. He also worked out an amazing deal for us. Our biggest concern was moving the furniture and he said they would take care of all that, too! The installation team was prompt, courteous and professional. We had a few very heavy items that required some creative solutions and they handled it with ease. We couldn't be happier we chose Smith Family carpets."