OROA - Luxury Furniture 80 Southwest 8th Street, Miami, FL 33130

"I have ordered several chairs, and two lamps. I have waited 2 weeks, but the people from customer care were extremely helpful and kept me updated on the shipping eta! Very satisfied."

"I purchased an Eichholtz Goldoni chair from OROA in November 2019. It took over two months to get it delivered to my home in DC from the Netherlands, but eventually it arrived. Much to my dismay, after less than two years of limited use, one of the chair arms broke while I was getting up from a seated position. I am a normal sized adult man, so its not like I put enormous weight on it. Clearly, the materials or construction (or both) were defective. I have never had a chair arm break like this in my entire 65 years of life. I contacted OROA and requested a replacement. They said that since the chair had been purchased more than 1 year ago, they couldn't guarantee a replacement, but would check with the factory. I sent them a short video clip showing the wobbly broken arm and a pic of the full chair. When I followed up with their support team a few days later, they forwarded an insulting message from someone at the factory who not only denied my request for a replacement, but accused me of sitting on the arm, causing it to break. I wrote back and assured them that the chair was used properly and that no one ever sat on the arm. Since they had denied my request for a replacement, I asked for a full refund. I was astonished at their response. They told me that "company policy" does not allow for a refund for a purchase made over 1 year ago. They then asked whether I wanted to buy a new similar chair from them since it was on sale. I couldn't believe that someone would insult my intelligence that way and suggest that I should buy another piece of furniture from a company that wouldn't even acknowledge that the prior piece was defective. After this experience, I will never buy Eichholtz furniture, or anything else, from OROA. Contrary to my prior belief, Eichholtz is not quality furniture. In my opinion, it is not deserving of the reputation that it is a good brand. Beware of OROA. It is a poorly run company that is peddling poorly constructed furniture."

"I received my coffee table right away, but had to wait some weeks for my chairs and rug. They told me they had to order it in Europe, so it took a bit longer, but I am super happy with the products. I can recommend oroa to everyone who is seeking for some beautiful products and also they advise you with the interior design part. I did not had to pay extra for that, so thats a nice customer service."

"I had a great experience with OROA! I needed an interior designer and Liane helped me out. She was great!! She was very detailed and gave me plenty of options. Customer service is terrific and all of my pieces arrived on time. They were very good about keeping me updated on my items every step of the way. Thank you!!!"

"I recently purchased a console and 2 side tables from Oroa for my Brickell apartment. From start to finish my purchase with them was impeccable. With white glove delivery and all, within 2 days I received all my items intact. The style and quality of my new furniture is timeless and elegant. It works perfectly. I can't wait to entertain guests at home. I'll continue to purchase from them guaranteed."