Doral Lincoln Service Center

"After Lincoln of North Miami destroyed my car with their (service/diagnostic) I took it to Doral Lincoln! Everything was taken care of by Abdiel, he called numerous times to give me updates, had a loaner brought to me, everything was perfect! Thank you!"

"*UPDATE ON PREVIOUS ISSUE & REVIEW The service manager, Cristofer Romero called me back today in response to my issue and apologized on behalf of his department for my bad experience. He was very helpful and corrected the problem by offering my next service appointment to be complimentary, as well as pick up my vehicle with their valet service to be washed and detailed. Thank you to Cristofer for meeting up to the Doral Lincoln promise in my case! ......................................................................... To start off I scheduled my silver oil change service via my Lincoln app 1 week in advance with the valet drop off & pick up. This service includes up to 7 quarts, car wash, tire rotation etc.... My car was picked up at 8:45am & not returned back to me until 7:30pm that night and to top it off after keeping my car at dealer for 10 hours which caused me to lose work because I was scheduled for my return at 3:30pm, it wasn't even washed!! I called and left messages for Brisaida the service advisor as well as emailed her to not even get a response back! I left voicemail on Chris the service managers line as well as emailed the service director & dealer GM & it's been 2 days later & still I haven't received not 1 call back nor email reply. To top it off I used my Lincoln reward points to cover my $79.99 service that includes everything mentioned above and I was charged $145 for what reason? Brisaida the service advisor who hasn't bothered to return my call or email, used more of my points than needed to charge more for services as $79.99 for labor & the rest in parts! & return my car back in filthy condition as I didn't wash it myself over the weekend expecting the included wash service Lincoln provides to be done on Monday Jan 16th as scheduled! Seriously?"

"I made an appointment to address a wind noise, an oil change and two recalls, I took my car on Thursday 12/15/2022 today is Saturday 17th and still not done , but what is worst and irritating is the poor customer service, I was told yesterday by Flor, the car will be ready in 1-1/2 hours and I will have a call back with an update, that was a response on "5 different times" and nobody ever bothered to call back, nor once, Flor the service representative, looks that she do not represent well, neither the dealer or the client. Today Saturday at 4 pm a technician took my call and courteously told me the hard truth, but truth indeed, the car will not be ready until someday next week, at least I can rent a car in the absence of mine in the meantime. Very dispointing"

"General manager Raul and service advisor Adrian working perfectly!!! A lot of professionalism and helpful!!! I love the service and dealership………..I’ll be back again and again only this Service Doral Lincoln……"