Rick Case Hyundai

"When I purchased my new Hyundai Palisade Calligraphy in September, 2023 I requested that it be delivered complete with a trailer hitch and roof rack cross-bars (which of course I was willing to pay extra for). This was refused, and I was told I would have to get these items from the service department after-the-fact. This is the first time in over 20 SUV’s that I have purchased in the past (including one at RICK CASE HONDA) that this was the case. After getting the runaround from “service” (who told me to buy the parts from “parts” beforehand), I had the hitch installed by U-Haul quickly and at about one-third the price. Ditto for the cross-bars, purchased on Amazon for an even greater savings. Thank you, RICK CASE HYUNDAI! Then, recently, my insurance company approved a windshield replacement claim and sent the necessary authorizations to the RICK CASE collision department. In turn, they refused to do the work unless there was attendant damage to the body. Thank you, RICK CASE HYUNDAI! My next car purchase (this year) will not be from a dealership associated with RICK CASE."

"Follow up on my previous review. GM worked with me in reference to the below mentioned. He gave me different options and even tried to assist me with keeping my original vehicle since I loved it so much by acquiring Car Fax to remove the slight damage (scratch) unfortunately that was a fail and wasn't able to be accomplished. GM understood my frustration and went above and beyond for me to leave as a happy customer that I was before this began. He had salesman Elizier Castro help me in choosing a new vehicle that I was happy with and helped in making the transaction as smooth as possible. For these reasons I am changing my 1 star review to a 5 star review. Thank you all who assisted with this situation. I purchased a new car in May 2023 on January 9, 2024 I look at DMV records with my VIN # and this car has a crash report listed in April 2023. This information was never disclosed to me and apparently "according to management" doesn't have to be since it was "minor damage" They have tried to help but it equals out to me paying more money. One extra year added to my original contract. Who's the victim here? It's a real shame since I was originally happy with my vehicle and the service. Until now that is."

"I had the pleasure of working with Alejandro, he was truly one for the people. I told him what I could afford and he went back and fourth trying to work out the best deal for me. The manager as well was also very kind I can’t remember his name but Alejandro knows who I’m talking about. Definitely will come back and refer other clients to him. Great job guys thank you so much!!!!"

"Mr. Fanfan and everyone at Rick Case Hyundai was a pleasure to work with! The process was quick and painless in terms of buying a car. I LOVE MY PALISADE and all the perks that come with now being part of the Rick Case Family."

"Excellent place, the staff is very professional and friendly. I had the privilege to negotiate with Juan Argueta. He really showed he had our best interest at heart. Gave us an awesome deal on our G80 2023. Incredible guy, salesperson and professional. I truly recommend him for any business."