Essential Massage & Facials of Riverview

"I am a big guy and have had many massages. However, CLAUDIA was able to identify the muscles that were causing pain and specifically addressed. She also has the strength to work deep into the muscles. Highly recommend!"

"I wasn’t going to leave a negative review until I called to give feedback on my experience and dealt with less than sub par customer service from the front desk. I booked an 80 minute ‘deep tissue’ massage and while the woman who did my massage was extremely friendly it was just not a deep tissue massage whatsoever. It felt like my Masseuse was doing everything besides deep tissue using pretty much only tools (a cupping tool, scraping tool, etc). I think she meant well but it just seemed like she had never given a deep tissue massage before. I left feeling like I needed a massage…. Before I left I was asked how was everything and I said “good” because there were people in the lobby and the doors were open to the back and I didn’t want to humiliate the masseuse in front customers and staff so I waited until I left to call. (I also didn’t tell the masseuse when she asked because there was such a large language barrier we could barely understand each other with 1 or 2 words and I had no idea how to communicate what could be done differently) I was explaining to the woman who answered that I am NOT someone who likes to leave a negative review I would rather just call someone and she cut me off to put blame on me saying “did you tell the lady at the front desk you didn’t like it you should have said something” then followed up with “I’ll let Steve know”. No apology, no please come back and see us, nothing except “you should have said something”. I’m just baffled at the lack of customer service when I called an establishment to let them know I am super unhappy with the service I received. I wasn’t expecting anything free, no refunds I just wanted to give my feedback and no one seemed the care because I didn’t say anything before I left. Really disappointing I won’t be going back."

"Oh my paid for a 90 minute hot stone massage and got 60 minutes. Maybe 10 minutes the hot stones were used. Hot towels were put on and left until they were ice cold. Spent most of the time rubbing my arms which did nothing. She hardly understood English so I couldn't tell her what was wrong. I've been to Essential Massage before on the $47.00 Tuesday special and loved it. Thought I would give the hot stones a go. Don't waste your time or money. Stick with the Tuesday special. '"

"Love coming here! Have been coming to see miss Sheila for eyebrow threading for years, she’s the best eye brow profesional in the world!!!! In over 8 years have never found anyone as good as her. She truly cared about her work. My mom and grandma also love getting facials with her. She’s the best at it all. This location is also really cute and always clean! They did a great job at creating a relaxing space for all your self care needs!:)"

"Vera is the absolute best massage therapist I've ever been to and I've had quite a few. She is very pleasant and really knows her stuff. I feel so much better after getting a deep tissue massage from her. Also, the peppermint scalp massage she does is pure heaven. As long as she works at this spa, I will keep going back!"