Vic's Auto Tech

"Expensive labor. I didn’t have the time to switch out my spark plugs..I ended up paying $160 for 45 minutes of labor that they charged as an hr to put them in (spark plugs I provided). Unluckily I was in a hurry and couldn’t go to my regular guy in Miami. Unfortunately, the wife’s owner didn’t know I spoke Spanish and made a nasty comment about how she would charge me double if the spark plugs weren’t the right kind that she didn’t care she does it to everyone that brings in the wrong parts. I kept my mouth shut paid and got the hell out of there. Two Thumbs down."

"I can only assume I was dealing with the owner. Over a miss communication with the very nice woman, the guy standing next to her became instantly rude and argumentative over his parking area probem. I canceled my appointment and brought it to Prices' who was more than haol.ppy to have Vic's business. I'm certainly not leaving my vehicle with someone who I apparently pissed off...lol"

"I am new to the area and am documenting my exposure to Vic's Auto Tech to the best of my ability. called on 11/13/23 and confirmed that Vic's does oil changes. (I drove by, and the business was so crowded that I became uncertain.) I found out that they do, and the respondent indicated that I should make an appointment because they were busy. I made an appointment for 9 am on 11/14/23 and included an oil change and tire rotation. I show up at 9 am to what I would term a chaotic scene. The individual in front of me had an oil change, but the shop allegedly installed 5W-30 instead of 5W-20. The viscosity mistake (assuming true) is IMHO huge and unforgiveable. To the organization's credit, they were going to handle it, though. So, ok....I assessed this issue as a bad mistake. In the back of mind, I was assessing competency. So there was a walk-in that arrived before me (appointments seem to be meaningless IMHO). Another Vic's employee on the phone told the other individuals that the walk-in needed to be handled before the individual with the appointment (me). And obviously, the mistake they made with the oil (just wow) had to be fixed. I simply stated that I made an appointment because I had time constraints (fact..I work virtually via Zoom). I told the individual (who I would describe as a younger Hispanic lady with an accent) that if I could not be served in a timely manner, I would have to leave. She handed me back my key. Seriously. Thanks for my welcome to the Keys. I have been around the block more than once. You never get a second chance to make a good first impression. Vic's Auto Tech failed the first simple test. I went elsewhere later and had the service handled in one hour. Honestly, I am just shocked at this level of service. I will be cross-posting to all review sites."

"We had a flat tire on a Friday late afternoon. The service was quick, they were glad to help and reasonably priced! I recommend this place! Thank you team"

"In the new world we live in, service is often of short supply. Recently while in the Keys, I got a nail in the tire on my rental. Despite how busy the team at Vic's were, they managed to squeeze me in for a repair plug/patch. I want to thank the team for helping me out, for going the extra mile, and though they were busy and full, they made it happen. Customer service is a craft, and seemingly disappearing, but Vic's not only are masters of their craft but have not forgotten about the added effort for the random customer. Thank you ~ Random customer (vacationer)"