Le Creuset Outlet Store

"Not a store review, instead a product review. Abysmal customer service and a company culture of not standing behind their product was my experience with this brand. I purchased a 10 piece set. Within 6 months, the first larger pan started to warp. I thought that perhaps it was just a one off, then the 2nd smaller pan started to warp as well. Nothing extreme, however, enough to take notice. All others are fine for the time being. I contacted customer support, they asked for a picture which I emailed them and after a few days went by, they said there’s nothing they can do and won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediately dipped the pan in an ice bath, only to warp the pans ever so slightly) that convinced me to buy them. It’s unfortunate because of the lack of insight and support from this company that I will never give them a dime of my business again. Your millage may vary, review trust pilot, google and other sources with the same experiences as I have. If you use these pans daily, they may experience failure shortly and know that Le Creuset is capable of telling you to go pound sand."

"I love the brand and its products. The associate ALAN is always so nice and helpful every time I stop by the Sawgrass store. Thanks for your work, Alan!"

"I feel compelled to share my dreadful experience with Le Creuset cookware, particularly their non-stick pans. A few years ago, I was swayed by the brand's reputation and decided to invest in their expensive non-stick pans, not just for their apparent quality but also for their alleged "safe non-stick technology." However, what I later discovered was a complete deception and a clear lack of concern for customer health. After years of using these non-stick pans, I noticed the coating starting to deteriorate. Upon further investigation, I found that these pans contained toxic chemicals like PFOA and PFOS, which are released when the pans are heated to high temperatures. These chemicals have been linked to serious health issues, such as hormonal disruptions, liver damage, and cancer. I felt betrayed and angered to learn that Le Creuset had been marketing non-stick pans that could jeopardize consumers' health. Had I known about the potential risks, I would have never purchased their products in the first place. My frustration only escalated when I reached out to Le Creuset's customer service to express my concerns and seek a resolution. After enduring long wait times and several unhelpful conversations, the only response I received was an offer to replace a single pan. Just one pan after using several of their toxic products for years? That's simply insulting and shows a lack of commitment from the company to properly address this grave issue. Le Creuset's lack of transparency and indifferent attitude toward the safety and well-being of its customers led me to discard all of their products and vow never to buy anything from this brand again. As a consumer, one should be able to trust a company's claims about the quality and safety of their products, but Le Creuset has proven itself willing to deceive and dismiss legitimate customer concerns. Please research and consider safer and more ethical alternatives before investing your money in Le Creuset products. Beware of dangerous pans! I throw them away and bought a healthy set, it is my responsibility with my family."

"My husband bought me a $300 Dutch oven for Christmas that I used once and became stained with brown spots. I called and was told to use barkeepers friend and that the use was not compromised so nothing could be done. I now hide it in my oven and display a $59 Dutch oven that I got at home goods. In this case you don’t get what you pay for. A quick google search told me this staining is a common problem."

"Great place. Great cooking and baking items. Quality. .Around the holidays they always have salesI. Located in the Sawgrass Outlet mall. The area with all the high end stores, like Versace, Coach, Fendi, Jimmy Choo"