National Auto Service Center

"My elderly parents had CarShield car warranty for several years and used a local dealership for service. That dealership quit working with CarShield last year or the year before so we started looking for a new service center. My father passed away in July 2023 and now mom had to figure this stuff out. I helped her find a new mechanic and we are thankful we found National Auto Service Center. The staff here is amazing. It seems like it can be difficult to find an honest and reliable car service center, but we definitely feel like we found one here. Thank you so much for taking car of my mom's car service. We also just recently switched her car warranty to Endurance."

"Response: your right, I wrote that when I was in an emotional state of anger and pain from being deceived and manipulated after dealing with life and felt in a low spot trying to trust a professional to fix my problems again. My mistake. I am clear headed now and see that I was wrong. I shouldn't have trusted you in the first place and like a doctor you prescribed a pill that makes the problem and doesn't fix a thing. My truck still had the issue I brought it in for. You even created an additional problem of the turning radius, installed parts I didn't want done, shocks, wrong ones by the way and if it was so unsafe you failed to express those other issues you talk about and I got nothing from you but the invoice receipt. Since being there it has been fixed, your parts were removed and will be returned to you and I expect a full refund of the parts. The problems have been resolved and the real reason for the driving issue was.... haha you don't deserve to know... simple fix if you knew what you were doing. I filed a complaint with the county. As soon as the repairs are all documented by GM, they will be included in the suit. I hate liars and manipulators. We come to professionals bc we need expertise and safe judgment. Not to be taken advantage of. No reason your parts should cost more than what we can get at a store as a consumer. Get the parts at your discount, add your 10-20% markup and I'd be fine. But you took me as a weak person and I was in a weak state coming there. It will not happen again. I'll see you liars in court. A reputation that is old doesn't mean it's good. Lying pos. Over charged parts. Told me what I wanted to hear. Still didn't fix my problem. And then tried to charge me again when I brought it in again for them to fix it right. I gave my concerns to my attorney. Lying scamming manipulating pos's... 2800 for a few parts and labor. Then when questioned they made up excuses. Didn't even replace the parts they should've and put the wrong parts on. Had them taken off and the right ones put on. So I took it to the dealership and they said what they did was wrong. It got fixed the right way. It drives right after the dealership. I was in a tight spot and needed it to be done the right way and was willing to pay for it. They screwed me lied to me and manipulated me. DONT GO HERE!!! You get the parts I'll install them for free if you don't go here. That's how much they should have their license taken or at least the front guy. It was 1600 for parts. I found all the same parts, same part numbers, same quality for a total of 400... they took advantage of me. I'm so sick of these ppl.i how my attorney makes them pay."

"Wanted almost 500 to change spark plugs. Seemed upset when I didn’t go through them to get the work done. 20867 11/16/23 date you seen my car Glad for the response. So, the state of my car of inside or out bares no necessity of your work. I had took the car and bought sparkplugs which were 11 dollars per. Even the expensive NGK ones. I then went to the place that sold me the coil pack. Which you had stated the original manufacturer one was still on there. Which was also incorrect. I went and got my warranty exchange for. Mind you the part that was originally 160 roughly. Good thing you mentioned “catastrophic” damages. When I took it to Chevrolet. The dealership.. you know the ones who manufacture the car. Stated that your findings were incorrect. Nothing wrong with the suspension, turbo charging boost was normal, transmission was shifting normal. The injectors were putting out correct amount of fuel, and nothing was wrong with them. So, coming from the manufacture it just seems to me that you were padding your pockets more and wanted more money. Judging by your other reviews, this isn’t the first time you’ve done this. After changing the spark plugs and coil pack. There’s nothing else that comes up and no engine codes stored. Again, your attitude in your response and smart remarks seem to be just like your business. Rude and disrespectful."

"BEST CUSTOMER SERVICE EVER. Today is Sunday and they came in to repair my car on their day off, AND it was on a holiday weekend. I was doing my Christmas shopping and got stranded and had to have my car towed yesterday. When the tow truck pulled up they had already closed, but the man inside said he would come in on Sunday to do the repair so I didn’t miss work on Monday. You don’t get better service than this. Don’t go anywhere else! These guys are THE BEST!"

"I was very impressed with the service writer (Mac or Matt??). He was most efficient and accommodating. My appointment was for 3:30 pm and they were ready for me when I arrived Buying new tires was a pleasure!"