University Collision Center

"I had a great experience at University Collision. When I had questions about the process the owner took the time to talk with me and make sure I felt great about the work that was being done. Patti in the front office, the adjuster (whose name escapes me), and Frank were all fantastic. The paint looks beautiful and I’m really happy to have my car back so quickly."

"They seem to do quality work. But...and I mean BUT...there were several issues along the way. Permit me to elaborate: We took my wife's 2020 Mazda CX-5 to them upon the recommendation of our insurance company. The car had right-front end damage from a parking lot accident. The shop contacted us to bring the vehicle in on October 8th, which we promptly did. I don't recall if we were expressly told that the car would be ready the following week. But I can state unequivocally that we were given no indication regarding what was to come. In mid-November, I phoned and spoke with the owner and I asked why the repairs were taking six weeks, not one. He explained to me that they were waiting on a part - the front bumper cover. The delay was due to a shortage on the part of Mazda. I never received a good response when I asked why we were told to bring the vehicle in if the shop did not have the required parts. To his credit, the owner gave me the name and phone number of the parts distributor in Jacksonville. I phoned them and asked about the parts shortage. They, in turn, referred me to Mazda. In mid-November, I was finally able to initiate a "case" with Mazda. This really has nothing to do with the body shop. It was a Mazda issue. But why am I, the end customer, dealing with the manufacturer, not the shop? We finally got our repaired Mazda back on December 6th. Again, the finished product looks good. So, no complaints there. But I still can't understand why we were asked to bring the car in if the parts weren't in-house first. It wasn't some obscure hidden part; it was the front bumper cover - the largest component and the most-obvious cosmetic piece. And why was it up to ME to shake the trees to obtain the part. The kicker came when it was time to pick up the vehicle: The lady in the office, Patty (very nice, by the way - the best part of the entire experience) informed me that debit/credit cards are subject to a 3% surcharge. I can accept that; many businesses do this. I didn't want to pay the $15 fee. Then Patty told me that they do not accept personal checks. That was the kicker. After all of this aggravation, I had to drive into Gainesville to hit the ATM at Bank of America to obtain $500 cash to cover my deductible. That really left a bad taste in my mouth. Hopefully, I won't need body work again any time soon. But if I do, I'll look for another shop."

"They did excellent work on my front bumper my driver door and hood also added new lights and did wonderful paint job my car was in accident and they made it look new would go back again if needed and recommend to anyone else"

"I recommend this business as a body shop for your vehicle to get serviced. I got rear ended and they fixed and replaced parts that was needed in a timely fashion. They also stood in communication with me on any updates that was currently happening. They made my car brand new again like nothing ever happened. Also my explaining to them how caring I am with my vehicle as a detailer they took that into great consideration and took care of my vehicle and made sure everything was safe and ok. I really appreciated that. I got my car in the same condition as I left it. Also I have to mention the staff is amazing very professional and respectful and understanding along with the owner and his family. I support businesses like this thank you again and keep doing amazing work."

"I don’t think I’ve ever left a review for anything my entire life but this place deserves it. After being rear ended, I brought my car in to be repaired by these guys. Not only did the repair the trunk and make it look like new, but they went above and beyond by touching up another dent I had that had gotten quite rusty and fixed a broken exterior door handle essentially free of charge. They gave me updates on my car every couple of days, we’re timely, professional, and incredibly personable. Got my car back looking like new. If I ever have the pleasure of getting rear ended again, I know where to bring my ol gal"