Firestone Complete Auto Care

"I made appointment for an oil change online. That same day they called back to inform me the time slot was unavailable, so I rescheduled through their site. When I showed up for my appointment they said that service couldn’t be done on my vehicle until the following day. Waste of my time. Won’t be back."

"Do not go to this tire store. I took a trailer tire up there to get a valve stem installed. It appeared to be the manager of sorts, thin African American male. He looked, and carried himself like he had just woke up, with zero personality. He looked at the tire like he was trying to think of a reason that he could not fix it. I was not looking for a free job, and was totally intending to pay, and didn't even ask for a quote, I just needed the trailer tire fixed as my trailer was on a jack waiting for me to install the repaired tire. The shop was not busy at all. He just said in a very lackadaisical way he could not fix it, and it was not fixable to replace the valve stem, and did not offer any other alternatives. I wasnt born yesterday and I knew it clearly could have the valve stem replaced, and in under 15 minutes, since I had already pulled the wheel and tire off of the trailer myself. Needless to say I was very disgruntled. I threw it back in the truck and took it to Tire Kingdom on Brent Lane,,,wow, what a difference. The lady was busy helping other customers, but paused and with a smile asked how she help me. I told her I needed a valve stem put in a trailer tire. A technician was in the show room and she asked him to take care of it for me, and went back to her original customer. The tech, had it replaced in a matter of minutes. I went back to the lady to pay for the repair, and again with a very nice smile said, there is not a charge for it. So don't do like me, and save yourself the trouble and just go to Tire Kingdom on Brent Lane first and you wont need to get disrespected, lied to, and sent down the road like my experience was at this Firestone tire store on Pace Blvd."

"I never used Firestone ever and I was extremely disappointed with my first time experience. I scheduled an appointment online and never got a confirmation. The email said that if there is an issue with the appointment time we will contact you. I was never contacted so I assumed the appointment was valid. That was not the case when I arrived . They said my appointment was never confirmed because I didn’t get a call. Also they where not able to work on my vehicle because it possibly has an electrical issue, even though their website says that they do electrical system diagnostics. Sounds like false advertising to me. The bayou Blvd location also doesn’t do electrical system work so don’t bother with them if that is your issue. Don’t waste your time or money!"

"Truly above and beyond customer service. Jason the store manager was very knowledgeable. We brought in a rental car and needed a new tire. He was determined to work with the rental car company in an efficient manner. Even though the rental car company was hard to deal with, he never once lost track of what he was trying to accomplish. I would HIGHLY recommend this shop to anybody or anyone looking to get work done on their car. Every one of their staff has a welcoming smile and willing to help and/or explain anything you need a better understanding on. Thank you!"

"Scheduling an appointment online at Firestone.com doesn’t actually do anything and the store itself still has to verify an appointment. This particular store claims to not do appointments but still accepts them online. I called the store itself after trying to schedule an appointment online and had the store manager Jason Hange call me back telling me that they couldn’t do the time I selected and said they only did drop offs. I then asked when I could get a appointment time and he “scheduled” me for noon on Saturday. I show up at noon and the very nice front desk worker says they don’t do appointments and I’m not in the system. The manager then argues with me about both my online appointment and what he said on the phone, claiming he doesn’t have enough people to do appointments. He was rude as a manager I assumed he would work with me since canceling my first “appointment”. I cannot recommend this particular Firestone with this this type of management, I can only speculate as to the quality of the work done under his thumb. The parking lot up front is tiny and can only hold a few cars, might have to park in the rear of the building, as they have blocked or other possible parking locations."