Joe Hudson's Collision Center

"It looks like many love the work being done at this shop. I was greatly disappointed. My vehicle (2017 Lexus ES 350) was rear ended and USAA sent me here for an estimate. Wendy looked a the car and gave an estimate. When I reviewed the estimate I noticed that a buckle in the rear quarter panel was not addressed in the quote. I asked Wendy about it and she said she would mention it to USAA because they would have to approve the damage repair. Well, USAA denied coverage because Nikki (manager) and Wendy (adjuster) assured them it was previous damage. Wendy barely glanced in the trunk and Nikki never saw the vehicle in person. I e-mailed for explanation and Nikki's reply was "With the place of impact on the rear bumper there is no way your quarter panel would buckle in that spot. USAA agrees. You’re welcome to get a third opinion and get back with USAA if you’d like." End of consultation. No offer to look at vehicle a 2nd time. I was flabbergasted. Read between the lines and I was called a liar and scammer in one sentence. USAA agreed with the estimate because they are an insurance company and are systematically biased against customer claims. End of the story is I took to a shop that I trust in Foley, AL - Superior Collision, and Kenny worked with USAA to get a supplemental claim done. He took the time to disassemble the rear and then marked up the vehicle and sent to USAA claims. Total repair went from $1,100 to $6,300. The repair can now start after a two week delay getting it worked out with USAA. I can hear Nikki's objection (this is my imagination, not his words), "We would have found the damage when we disassembled the vehicle." My fictional reply is: "Why would I trust you to repair my vehicle when you called me a liar? Why wouldn't you offer to look at the vehicle a 2nd time rather than accuse me of trying to scam insurance?" Maybe they were having a bad day... Add on - I did leave a review on your site as requested and no one ever reached out. Lip service... It's been 3 months."

"The staff were professional and polite. The repair of my rear bumper went smoothly, they found additional damage once the rear bumper was removed and corrected that as well. The paint job looks fantastic. They took care of scheduling my rental as well. Some minor issues found after the repair were addressed immediately. I would highly recommend this repair shop to anyone needing insurance work completed. I am retired military and this business practices the 7 P rule and that's why they are successful. Proper Prior Planning Prevents Piss Poor Performance. R K Ferrand USN Retired"

"Our insurance recommended this place to repair some collision damage on the front bumper of my wife's Honda Civic. They took longer than they quoted us, and we got the car back just in time for a day trip. On the interstate halfway to our destination, every light on the dash came on. We called and asked what could have happened, and they told us to bring it to our local dealership. Luckily we made it back from the trip without having to have the car towed, and we brought it to the dealership. It turns out there was a pretty crucial part their mechanic completely left off of the car. Joe Hudson agreed to reimburse us, but it took two months for them to send us the check, and when they finally did, they sent it to our insurance company instead, even though we paid out of pocket for the dealership. Still waiting on our money."

"AMAZING JOB!!! My 2024 Mini Countryman was hit by a girl backing up. Took my car here after her insurance company recommended them! Drop the car off Monday and had it back by Thursday! And they painted and put on a whole new bumper!! It looks great and I’m so happy to have my baby home! Thank you all SO MUCH!!"

"Personnel knowledgeable and friendly. Repairs complete and timely. Fit and finish excellent. Drivability excellent."