KAY Jewelers 3216 John Young Parkway, Kissimmee, FL 34741

"We love going to this location because I know that I'm going to be in good hands with Claudia. Great human being, exceptional customer service, knowledgeable, her memory is amazing and her recommendations always on point. Thank you Claudia for always providing a great experience for us."

"I had an excellent experience at Kay Jewelers, thanks to Francine. She went above and beyond to help me find the perfect piece within my price range. Francine's kindness, helpful recommendations, and the way she made me feel confident in my decision truly stood out. I highly appreciate the exceptional customer service provided by Francine and would recommend Kay Jewelers to anyone seeking a personalized and positive shopping experience."

"Francine helped us she was great!! Very professional and sweet! Thank you for making my experience picking up my ring amazing."

"A thank you to Mari and her thoughtfulness! When my ring was damaged I was so worried that I wouldn’t have a ring I was proud of. Thank you so much for helping me and turning the whole situation around! Great service and hard work even though you were feeling under the weather! I hope you feel better and look forward to seeing you again when I pick up my ring! Amazing business and true care for the customer!"

"I have been a customer at this store for over a decade. I have always had great experiences when it comes to customer service. About three years ago, I met Ms. Mari Martinez. By far, out of all my purchasing experiences, she has provided me the absolute best customer service. My husband traded in my band for an enhancer in 2023. When we received the ring back from the shop, we found multiple issues with it. Mari listened to our concerns, reassured us the ring will be fixed, and immediately sent it back for repair. When we got the ring back again, the ring was close to perfection, beautiful! I know the only reason we were able to rectify the issues was because of Mari and her great customer service and communication skills. She is very kind, professional and just a people person. I will definitely be returning to this store for future purchases because of Mari."