Maid In Brickell

"*edit: I don't feel like arguing with them below: but it was out of my kindness that I let the damaged shirt issue go but when you charge me a late fee when there's no reason you couldn't have just been let up to the unit then I'm going to expect reimbursement. Moved to 1 star for poor customer service* The first two cleaners were okay, but they don’t pay attention to the clothes they wash and destroyed some articles. I was once charged a late fee and texted several times back and forth then when I mentioned I wanted to be reimbursed for my damaged clothing they suddenly stopped responding."

"If “good help is hard to find” was a business, this business would be it. I’m moving and hired this company to come to the apartment to clean. I emphasized that I needed the fridge, stairs, cabinets and bathrooms thoroughly cleaned. Not even half way through the service, I received a call from the owner telling me that it would take 7-8 hours for two ladies to clean my loft apartment. I refused to add any additional services and told them I would be fine with them working on the apartment for 3.5 hours, per the service ordered online. Mind you I was not in the apartment at the time and just happened to come back to speak to the ladies to ask about their concerns. When I got back to the apartment, the crew was packing up and was told by the manager to leave. When I spoke to the manager, he told me that I hired them for a move out service and because items (yes, I’m packed up and moving out but all of the furniture and big items are out of the apartment. So I guess he was referring to small boxes and an air mattress) were in the apartment, the company could not conduct a move out cleaning. He also told me that he’s required to clean the balcony and the windows (i have floor to ceiling windows in a two story loft so not sure how they planned to do that). At no time did he give me a chance to speak to the cleaning crew about doing a standard cleaning or just doing what they could in the allotted time. One day before I was set to leave Miami and I ended up having to clean the apartment myself because the company refused to provide a service after I refused to add an additional service. The moving out service allots for 3.5 hours and there were two maids here. I am not entirely sure why they could not finish the job and when I asked the ladies why they were leaving, they didn’t even know. Horrible experience during a stressful move. Would not recommend. Poor customer service and refusal to work with customer. Seems like because I didn’t want to pay for additional services (and be charged more for two workers), I was refused as a customer. Unacceptable."

"This is the 3rd time I have used Maids in Brickell over the past 3 months. They are very professional and have always done a spectacular job. There is great communication before the team arrives and the team is very efficient and do a wonderful job. I will definitely use them again."

"I consider Maid In Brickell to be the best residential cleaners in Miami. There single use concept they use is great. One doesn't realize how other cleaners carry used brushes and supplies from one condo to another. I would highly recommend them for any/most of your needs! - Great Customer servive - Easy to book online - Always have a smile on their face - Highly efficient in their work. They get the job done! They are very good at their work. We have hired them for two different instances - They were just fantastic."

"I have been looking for a reliable and good cleaning service in the Brickell area for almost two years. Maid In Brickell exceeded every expectation I had. The booking process on their website was quick and easy. The cleaners that showed up were awesome. The fact that they use single-use brushes and towels was a huge plus for me. I will definitely be using them on a regular basis."