CVS

"Tried to call regarding a prescription and got auto attendant. No way to speak with pharmacist. had to leave a message. This is why I always use Walgreens for superior customer service. CVS is used only rarely when GoodRx cost less than Walgreens. Would never make CVS my first choice as they obviously don't care about customer service. Major FAIL"

"They have a kid running the cashier's station. No supervision and no help. The kid knows computers but nothing about customer service. I waited in line while he was chatting with another kid. Other people waited too. No attention and no apology for waiting. Eventually, all went to a self-serving station. I had trouble scanning a coupon and overpaid just to get out of there."

"Since I discovered CVS I was able to realize that there are stores and people who are dedicated to providing good service and giving real rewards. Good that one"

"Terrible pharmacy! My doctor faxed a prescription and they lost it. I went to my doctor and got a hard copy and a copy of fax transmission confirmation. I brought it to the Pharmacist and was met with incredible apathy. They told me I would need to return again in an hour to pick up my meds. I received a call an hour later telling me that they couldn’t process the prescription and that I would need to go see my physician for another one. They did not pick up the phone to call the doctor who could have easily sent a corrected prescription. This pharmacy has had tremendous turnover. The service continues to decline and the employees do not care about customers at all. There are dozens of alternatives and we are now exploring our options. I would not recommend CVS in general and definitely not these amateurs."

"The experience was horrible.Waited in line and totally ignored. Finally someone came over to help us and he could not communicate with us. Maybe we should go to the neighborhood pharmacy. At least they respect the customer. They understand we pay their salaries, not like your arrogant nasty employees."