JOANN Fabric and Crafts

"The employees are very nice and doing their best, but there are continually issues at this store. The last few times I’ve been in I’ve had to wait in a huge line because the registers are slow/constantly have issues. Corporate needs to redo the POS system because it consistently is down and it causes stress to both customers and employees."

"The most unhelpful Joanns I've ever been to. There was an item on the app that said it was in stock at this store- I tried calling multiple times to make sure they had it, and no one ever answered me (no matter what time of day I tried to call them). I drove an hour all the way to this store to get the item. When I arrived and asked where the item could be, I was blown off and given no help or effort to find it (they were not busy at all, and the employee still made no effort) I carried on shopping and tried to find a different item and asked the same person where to locate it, and she just pointed somewhere instead of attempting to even try to help me. I'll never go here again. It was a complete waste of time and nothing but horrible interactions with their employees"

"I've always been a fan of Jo-ann. This store is a great location. It is clean and well-organized with a large variety to choose from of any item you may need. I specifically love their yarn selection; so many brands and materials to choose from and very well stocked. They also are always running great sales."

"It’s 2 weeks before Christmas and there’s literally only 1 cashier working and 1 person at the cutting counter.working!!?! I have waited in 2 of the longest lines of my life at this store today. I have been shopping this location since it opened here and I won’t be back to this location. The management has got to have gone down hill."

"To be fair, I thought the store was okay up until I got to the registers. While waiting in line patiently, I started observing one of the cashiers and how he was acting. This older man, not a gentleman, was not friendly at all. I looked very mad, and no matter how nice individuals were, he had a sour demeanor. He didn't seem to know what he was doing. When I questioned him on pricing of the items, he was just plain rude even after showing him he was wrong. He still insisted he was right, and there was nothing he could do. He just made this new 1st time customer not want to come back and shop. If I didn't really need those items , I honestly would have just left them there. That's how bad the experience was for me. Believe me, I'm no Karen! Smh, I'm pretty sure others have had a pretty bad experience with that old man with white hair. Joanna really needs to have a serious talking to him and how to treat people, especially those who were nothing but polite to him."