Leslie's

"If I could only leave 10 stars! Cameron is great! He has helped us understand how to care for our pool. Thanks to him our pool looks great and on top of that we now know what we are doing!"

"Very clean and welcoming. The gentleman working there was very polite and informative"

"Purchased a Polaris VXR cleaner less than a year ago, machine did break down, I took it back to Leslies Northlake store to get the warranty work done. After a week of zero communication from Leslie's, I call to check on it, I kept getting the run around from people answering the phone, few day later on a Thursday, I received a call from someone who sounded like he knew what he was talking about. I was told it was the connecting cable needed replacement and one was shipped out from factory warranty department. I asked him if it should arrive around following Wednesday, he told me it should be there before Wednesday. Following Thursday still no communication from the store, I called again. Guy on the phone had no clue, he said he was new and he had no answers for me. Next day I actually went to the store personally, I asked the young lady at the counter about my equipment, after giving me a " deer in the headlights" look, she passed me onto another employee who responded with the same look as she had. Finally another employee from back told me he was the on I spoke to a week ago, and they have not received the cable yet. I asked him the obvious question of " when is it going to be here" and he said he had no idea and he will call the factory and asked. Few hours later I received a call from the same guy, he told me part was on its way and it is scheduled to arrive NEXT TUESDAY. This is a full week after the original date. I know that there is no delivery service that takes that long for any package. At this point I knew I was being lied to, I did not want to get upset so I hung up. This is a $1600 pool cleaner. I expected it to be durable which proved to be not and also expected a good customer service after spending that amount for a pool cleaner, and that definitely was not the case. Needless to say they have lost a customer. I will not be going back to the Leslie's pool supply anywhere. I am taking my business to a different brand of pool supply store."

"New homeowner in North Palm. I had some bad experiences at other local pool stores, but Leslie's has been fantastic. I feel like they're not trying to sell me the most expensive products/equipment, but helping me work with my budget. Customer service has been great (from both Brian and I believe Jess - the manager). Definitely recommend this pool store to anyone in the area."

"I haven't had any issues with store closing times other than Google not having the updated closing time. When I first started going there they always tried to make me purchase chemicals I didn't intend to buy. I quickly put a stop to that by telling them is my pool and I'll tend to it how I want. The prices are similar to the neighboring pool supply stores. And I always come here because you get the eleventh jug of chlorine free. The store is always clean and organized and the employees always have answers for your questions. C-Top"