Lowe's Home Improvement

"I attempted to get a gutter install on my house. I work nights so scheduled an estimate for tomorrow morning 9-1 when I would be avail. First , I get a cancellation of my original appt. by email , then I wake up at 2p today to get ready for work and get an email that the "person" will arrive TODAY 2p-5p .I call quickly to see what's going on and am told he did an online estimate of my whole house ( I have gutters on the back porch already ) put in the system that he tried to call me ( I have no missed calls on my phone AND set up my appt time for today 2p-5p with no consideration as to whether I would be home or not..THANKS BUT NO THANKS - I'm going elsewhere.....someone is messed up. And this is not a reflection on Lowe's entirely because I get great service in other departments but the gutter install / estimate employee should definitely be looked at. Interestingly enough : 1 phone call later and I have a gutter company coming at my original requested time IN PERSON to do an estimate and discuss plans -that's professionalism !"

"Everyone is always helpful. I particularly appreciate Zach's help with appliances. Although I live closer to another Lowe's, this is my Lowe's of choice because the customer service and product availability just always seem better here."

"Today's visit was not the best experience. Service has definitely dropped. Waited over 10 minutes at the service desk to get an online order and then waited another 15 minutes to get the order. Cashier Ebony and employee Jordy were the only employees who helped me with any competency"

"I had stopped visiting Lowes. We had them in Tallahassee and Largo but all 3 locations suffered a lack of employees, poor customer service, employees who aren't educated in the section they work in, etc. This particular location the employees were friendly and helpful but it took a while to get things since they needed a forklift to get things down. I only go to Lowes if Home Depot is out of stock or doesn't carry it. This location had picnic tables on display which were not inspiring confidence."

"I have had the worst experience with the Lowes store in Alachua Fl. I ordered a new exterior Pella fiberglass low E windows/sidelights & storm door in 11/2022. Lowes gave updates every two weeks. I thought that was great. Until the time passed that my door should have been in, then that’s when the craziness started happening. I stopped receiving those update calls. I had to start contacting them to get information. On 02/14/2023 I was informed that my special-order door was in and I could now be scheduled for install. That should have been great right NO. My sales guy didn’t have the paperwork filed and when he did file, it was sent to the wrong county. I placed several calls to Lowes after this to find out when my door would be installed but I was given the excuse that they were waiting on my permit to be approved. This was very strange to me because when do you have to get a permit approved? So, on 03/02/2023 I was told they were still waiting on my permit approval. I was also informed that the permit was applied for on 01/06/2023. I inquired about who I could call concerning the permit so I could possibly rush this a long. I was told that Lowes uses a third-party company for the permitting process and that company's name is Permits Plus. I called this company on 03/14/2023 and I spoke to Ms. Lisa, she informed me that the permit paperwork was being processed and it could take up to 4-6 weeks. Finally, on 05/01/2023 I was able to get in contact with Gina through Lowes installation and she gave me the installers information. Which was Helping Hands Rehab. Ms. Gina also emailed this company to ask them to contact me so we could schedule my installation. On 05/04/2023 I was contacted by Joseph which informed me that Helping Hands Rehab would be scheduled. At this point I am tired of all the runaround, but Ms. Cathy from Helping Hands finally called me and I got a date for installation for 05/18/2023 9-10AM. Ok so May 18th comes, and the guy shows up and states he cannot install my door. The guy leaves and I immediately call Lowes and explain what just happened. Lowes calls the company on the line and the company has no idea the man left and is not on the job. Ok so now Ms. Cathy states oh I didn’t know this was a door with sidelights. I know this to not be true because I have the text messages where she asked, and I told her yes this is a door with sidelights. The following day 05/19/2023 @ 8:58AM I called Ms. Cathy because I had not been called back or given a new install date. Ms. Cathy told me that she would call me back because she was out gathering supplies for the guys that were on a job site. I waited for Ms. Cathy's call until around 02:50 PM and I called her back. She again told me the same thing and that she would be giving me a call. I never received that call from Ms. Cathy to reschedule my door install. I decided to contact another company to install my door and I contacted Lowes to inform them I would not be using their installer. On 05/22/2023 and spoke with Thomas about the issues I was having and to get guidance on what I needed to do. Mr. Thomas was very nice and explained, if I didn’t want to use their installer just don’t reschedule with them. Well, I didn’t have to worry because Helping Hands Rehab never called me back anyway to reschedule. So, at this point I contacted Lowes to release my permit and allow All construction and Rehab to take over the permit so my door could be installed. Mr. Padgett installed my door on 05/29/2023 and it was determined that my door was measured too small by 5/16th of an inch. This required the installer to add wood to make my door fit. Salesman sold me this Pella door and my Pella storm door, but the measurements are all off. The installer now must build a larger frame on my brand-new Pella door to install my Pella storm door. I would caution anyone when it comes to buying doors/storm doors. Go somewhere else."