Xecutive Pools, LLC

"Xecutive Pools did a fantastic job on my pool renovation!!! No problems at all. Everyone, including myself, love love the big waterfall they added. Everyone says it's like resort. I would highly recommend them to everyone."

"Patrick Borelli, Tiffany Borelli Dennis Santino and their team work fast with great quality. It’s the first time in a very long time that a contractor exceeded my expectations. The pool and the travertine deck pavers came out beautiful. My wife and I have recommended Xecutive Pools to three people since our pool was complex 2 months ago. Thank you"

"I can not recommend Xecutive pools for several reasons. First, the owner (Patrick) made false claims as to what could be accomplished. He recommended installing the travertine pavers I wanted over my existing concrete, which would not have been a problem if the pavers were not going to abut to my pergola and lanai. Three feet of concrete was removed and the pavers were graded to those areas. He claimed the opening of the door, which swings out, wouldn’t be a problem as he would have the door raised. After the paver install the lanai door would only open half way before getting stuck on the pavers. After several weeks of this they cut the outer corner of the door to allow it to open completely. The sweep frayed from rubbing on the pavers and water would pour in when it rained due to the steep slope of the pavers and the gap under the door. Eventually I had to hire someone to install a threshold and even with that water still poured in because gaps were left on the sides of the door. Dennis, the superintendent, had mentioned building a threshold out of pavers, but that never materialized. When I emailed Patrick 3 times to ask him to cover the cost of the threshold, I got no response. The second reason, poor installation by the paver crew. The pavers that were installed abutting the pergola kept caving in every time it rained, again due to the steep slope. After 2 months and 3 attempts they finally concreted them down. They also didn’t lay the pavers in a French pattern as I was expecting, claiming they would have to make small cuts at the borders. When I had asked Patrick about how the layout would look, he said not to worry about that. Said they had that already figured out. There was no sketch of the layout which would have solved that problem. The third reason, they didn’t supply a dumpster so they dumped all the concrete they removed onto my asphalt driveway. It now has large cracks from the weight of the concrete. The fourth reason, their cleanup was basically nonexistent. They didn’t really have a “cleanup crew”, it was just towards the end that the last guy here it seemed would be the “cleanup crew”. I did most of it myself, not wanting to live for weeks with my lanai screens and pergola deck covered in concrete dust. I only asked them to clean the fence which was poorly done. Finally, poor communication. I attempted to contact Patrick in June leaving 3 messages to have him call me. He finally called after I sent him an email and claimed he had not received the messages from his office person. My only communication was with Dennis and even though I believe he did his best to keep me informed, there were many times I had to initiate an email to find out when someone would be out to either fix the door, the pavers, or clean the stain in the pool. I’m enclosing pictures so that you can see the kind of work they do. UPDATE: I had to have a custom-made stone threshold installed at my own expense to keep the water from pouring in. And I know Patrick won't pay for that even though this issue was his responsibility. Look else where for a pool company. This one is not reputable!"

"Xecutive Pools did an amazing job remodeling our pool! We received several quotes from different companies and Xecutive was the only company who would do the job right without cutting corners. We retiled waterline tile, resurfaced with pebble and glass finish and had a marble deck installed. Pat, Dennis, Rob and Kayla were all wonderful to work with. They addressed any questions we had and were very professional. Would highly recommend their company!"

"I rarely write reviews, but these days when people are so busy that reviews are critically important. I don't write this review lightly and I'm shocked that it appears I am the only one that's had a negative experience. In brief, I have Nest cameras at my home so as long as I have Internet access, I can see what people are doing at my home in real time and re-watch for about a week. I had this merchant's basic service for 3 weeks. In brief, the technician came out 2 of the 3 weeks (the 3rd week was Memorial Day) and by watching the cameras, I could tell she only spent about 5 minutes at my house each time and never took equipment or chemicals into my backyard. That didn't stop her from leaving a note each time saying she'd scrubbed the pool and treated it. As you might imagine, the pool chemistry started to suffer at week 3 and it began to turn green. I ended up having to service it myself until I could find a new provider. To the merchant's credit, they did ask to see the video and agreed to refund my payment (I haven't been refunded yet). Unfortunately since I cancelled at week 3 and I only can keep video for a week, I couldn't provide the video. P.S. I also asked them to provide me a quote on a pool heater and the tech's response to the main office was "I took a photo of their existing heater and will send it to the owner so that he can provide a quote." We only have an A/C and pool pump on the stand. P.P.S. When I checked the merchant only had 1 pool tech."