Advance Auto Parts 8545 West Periwinkle Lane, Homosassa, FL 34446

"We purchased a like Alternator (Remanufactured) from Advanced Auto Parts back in December. This comes w/ a Limited Lifetime Warranty. This warranty does not include labor, but covers the part only. Our car a KIA Sorento had problems w/ the remanufactured alternator. Larry & Chris at Advanced in Homosassa were quick to replace the alternator directly to the shop and also credited back to me the cost of the Alternator. They did this fast, I received my full purchase price back immediately and then Advanced Auto went a " STEP " further showing OUTSTANDING customer service. They have a program within Customer service called: " DOCS TEAM ". Call 800 Advance and push Option 3. If you provide your invoices, receipts, and history of the issue the Docs Team after review will determine a fair resolution to your problem w/ what is called: " a One Time Courtesy ". Advance Auto helped Reimburse us for the problems which included: tow, rentals, part, labor. They were polite, sincere, genuine and the entire team from store level through Corporate Customer Service Outstanding! Do not ignore they're discounts, perks program, specials & promo codes either as its saves quite a bit over time. I'm proud to give Advance a 5 Star review and this goes well beyond dollars saved. It's how they worked w/ the customer, cared and treated the customer that stood out heads and shoulders above the rest of the competition: O' Reilly, Napa, Auto zone, etc."

"I needed a new battery, it was my lunch break and I didn't have much time. Mike answered the phone and he was very friendly and professional and let me know they had my battery in stock. When I arrived at the store they were extremely busy but handled it very well. All the staff were very friendly and professional. Chris sold me my battery and installed it for me right there! I was so happy and relieved! I feel that the employees in this location went out of their way in customer service. If you need anything for your car I would recommend going to this location! Thank you Chris, Mike and rest of staff!"

"These clerks are mostly old car guys that are "above being helpful". Ask a question and you will probably be met with a disdainful look like "what are you? Stupid"? I've hated this "experience" there for about 8 years now. A last resort kinda stop for parts."

"MARTIN was amazing and other regular customers would agree. When I got into the store I asked for help with my battery, and I was really in need of assistance. Martin ended up helping me and my car hasn't had any more issues as of right now. I will be making trips there whenever I need anything car related."