Walgreens

"This is one of the worst Walgreens I've ever had the misfortune of dealing with. The staff of rude. Especially the hefty girl in the pharmacy. The actual pharmacists take 0 responsibility for dropping the ball repeatedly. Routinely they don't have medications then have no idea when they can get it. We swapped to Publix pharmacy but not before it took a month to get an Epi Pen for my child. They finally got it because I called corporate. Even then they tried to give me some long excuses as to why they didn't have it and how it took so long to get it. Yet they obviously had it at about store because once I called corporate it magically showed up the next day. With some heroic story of how their manager had to drive to another store to get it. Crazy, that should have been done 3 weeks prior. I don't expect to be treated like royalty but I do expect your staff to not be snotty or refuse to give a straight answer when I ask what day specifically my medicines will be there. I'd almost be understanding if they did their job or didn't make up excuses for their lack of personal responsibility but no one in this store knows what that is. It's not like I was waiting on Tylenol, I needed a potentially life saving drug for a child. Their sole job is to obtain and sell medications to the public yet they can't even do that."

"I am a snowbird here and this pharmacy is not only the best that I have used between Crystal River and Homosassa, but way better than the pharmacies in Louisville KY for communications (they don't answer the phone any longer in Louisville), and wait times. The service is friendly and prompt. I switched from the Walgreens in Crystal River which is closer to my house in Florida to the one by my family in Sugar Mill Woods and haven't regretted it for 2 years now. Excellent service. Crystal River didn't have my prescription and told they would let me know when they got it in for me. Never heard back from them. I have been overjoyed with the service that I get at the 9427 Suncoast Blvd Walgreens."

"If it were possible to give this pharmacy a zero I would. Starting with the fact that they act like something's wrong with their phone when they're just hanging up. Second, I went in on Sunday to refill a script that I have five refills on. Rachel said that it would be ready Monday after 2:00. I went in Tuesday after 2:00 and suddenly the prescription was not even in the computer. Rachel tried to act like she didn't know who I was. I reminded her that I spoke to her directly face-to-face on Sunday. Worst customer service I've ever dealt with. Add to that the fact that they never have the prescriptions that you're trying to fill. You always have to wait. And no I am not talking about narcotics. Had my prescriptions transferred to Publix and had no problem whatsoever. So if you want good customer service and to get your prescriptions when you need them steer clear of this place."

"I was pretty shocked how rude the younger brown haired girl at the pharmacy counter was to me and to others as if she was too bothered to do her job. Also the young girl at the drive thru was quite rude to customers she was helping. However, the lady who came out to give vaccines was very pleasant, as was the young guy at the front counter. The two at the pharmacy counter should be spoken to by a manager about the attitude problem's."