Water Street Hotel & Marina, Ascend Hotel Collection,

329 Water St, Apalachicola, FL 32320, United States

"Well this was our maybe 4 th trip to Water Street Inn and had an eventful night with the fire alarm going off at 1:20 am.!! NO FIRE AND POLICE SAID Happens a lot!! That should be an easy fix to find the SHORT. Ascend Group -who owns hotel- should do better with up keep of property! Outside doors to rooms are peeling,shower didn’t work and reported it but wasn’t fixed Corner of a wall had a hunk knocked out of it. Baseboards all needed a good scrubbing and furniture needed to be vacuumed under. I cleaned outside table. Just some painting and maintenance is all it needs. Great location on the creek just keep it like it was in the beginning. ASCEND GROUP GO CHECK ON YOUR PROPERTY!!! Reluctant to go to any other Ascend property"

"I've stayed here 3 times & everything is 5 Star all the way to me. A 10 X 10. ❤️ The beds are awesome. Love the bathrooms. There is a full kitchen and the view of the river is beautiful. Apalachicola is my favorite place too ❤️"

"I had a terrible experience with this hotel. The manager Leigh was extremely rude, she doesn't get the fact that people have options. This place is being operated like if it was in a 3rd world country. I had to call the Corporate office to get a credit for an unforseen cancelation as they charged me upfront upon booking. They wanted to charge me the complete cost of a 4 day stay instead of just charging a cancelation fee. Please Run.... Don't book this sketchy hotel, it's not worth the hassle. #Customer service is everything!"

"Marina stay.... Very expensive, $4.00/ft No courtesy car, golf cart, bicycles nothing. Shower was not very clean and NO hot water so unusable. Asked for a list of restaurants or attractions (welcome packet) nothing! For $4.00 / ft some amenities should be included. Loopers beware! Staff was very nice... just he fact that accommodations dont match the charges. Very disappointing"

"I'm not sure where to even begin with this review since there's so much I can say. I will, however, try to keep it brief.To begin, the bed was rock hard, the room clearly sustained water damage in the past, and everything was outdated and somewhat dilapidated in my opinion. The female that checked us in was friendly, but the one that checked us out (claimed her name was Leigh but didn't have a name tag) was extremely rude as far as I'm concerned. My wife prepaid through the hotel itself for a three night stay; but after two nights of trying to sleep on the rock of a bed, we gave up and checked out. When I explained why we were checking out, she didn't apologize and just shrugged her shoulders. Then when I asked about a refund for the third night, she simply said no. After explaining I was going to leave negative feedback, she expressed zero concern. But that's not the real kicker. She then charged my credit card on file for incidentals, $75.25. Guess what? There were no incidentals, so it's purely revenge in my opinion (it's being disputed as fraud with my credit card company, so we'll see how that goes). At the end of the day, a few words of advice you should consider in my opinion: - Don't stay unless you like hard beds and are okay with dilapidated rooms. - Don't prepay because they will not give you a refund even when it's the state of the rooms as to why you're leaving early. - Check you credit card days after you leave to ensure they're not charging potentially fraudulent charges. - Notice how many anonymous reviews there are for this hotel. I don't recall ever seeing this, so it makes my doggy head and wonder if they're legitimate."