Old Navy

"Very crazy experience today as I went and I shopped for toddler clothes. I went to the register to pay out and the lady that was very professional and very sweet behind the desk had asked me if I wanted a bag for my items and I said yes because of course I had bought a variety of clothes. She then proceeds to say OK well we now have a new policy that we charge some change for a bag. I looked at her and I said are you crazy? She stood there lost not knowing what to say to me because she didn’t understand the policy either but she said it was a new one that was put into place. Old Navy I think it’s pretty irresponsible that you are trying to make your customers pay for your debt of your store. Do better the economy is already too high that we don’t need to be paying for your mistakes or debt!!!"

"I have to say that i frequent this location a lot only because i am a store manager for another business located inside the mall. Each time i go in there there’s at least 3 employees hanging out at the register but i’m never greeted. Today i i walked past 4 and no one said anything to me. As i started walking through i passed by another employee who gave me the DIRTIEST look when i smiled at her. I’ve worked in retail for over 7 years in all positions and I know what customer service should look like. It is really a shame that the staff is not more outgoing. People are coming in to shop, to feel good about themselves and i feel like there’s a lot of unconscious bias with the current staff"

"Nice Store,but more for younger people. I bought some nice bathing suites there,but this time,they did not have any. Helpful staff."

"What happened to the "OLD" Old Navy where you could grab cute camis for 3 bucks and matching flip flops for another 3? Each time I walk in here I have to ask myself Why? Why are the prices tripled? Where did they get this inventory? And just Huh? This is Old Navy not The Gap... although they sister each other in the retail world.. seems extremely over priced for the products they are selling.. and don't try to tell the cashiers that something rang up wrong they will always go to the higher price.. no deals no sales that are worth your time.. this is not the "OLD" Old Navy.. the one we used to love shopping at.. this is a waste of time and money Old Navy..we need a New Wavy Navy..."

"Thought I was being overcharged at register and asked, got home and looked up prices NOT if I ordered online but if I had ordered to pick up at store and was cheated out of almost $20. Called and was told nothing to do unless I made another trip back to store. Theft, never going back. Manager and cashier both unhelpful and not interested in customer satisfaction. Very poor experience."