Banfield Pet Hospital

"DO. NOT. BRING. YOUR. PETS. HERE!!!!!!! Appalling behavior from BansField and especially Katie, I took in my less than one year old kitten with a hairline fracture on his leg to BansField Vet, I came in two days ago very distraught due to the situation and a chubby, white, brunette lady named Katie “”helped”” me. She manhandled my kitten in front of me- THEN when he yelped in pain (due to the fracture) she scoffed, SHE DROPPED my furbaby about a foot off from the examining table and DISGUSTINGLY said “FINE!!! Walk on it then!” to my kitten, SHE DID IT RIGHT IN FRONT OF ME !!!! Imagine if she took my baby to the back…… she then told me “Well he needs it amputated- cats are okay walking on only three legs” let me remind you— this is a less than one year old kitten with a tiny fracture with plenty of time to grow. Katie didn’t take any X-rays and just came up with this “amputation procedure” on a whim. Very horrible staff, after left, I saw that this “Veterinary Clinic” had a class action law In 2013 for “misleading their clients and falsely over charging” Look it up!!!!! They need to train Katie on properly handling hurt animals and possibly even terminating her. She shouldn’t be handling anyone’s pets. Will never come here again- BAN going to BansFields! Take your money elsewhere they don’t care about your pets!!!!"

"It breaks my heart to have to leave a review like this, but I have no choice after the way my pet was treated and I was talked down to by a vet tech. My kitten had an accident which caused an injury to his leg on Monday afternoon. At first, I had hoped it was just a sprain and gave him a couple of hours to see what would happen. Closer to midnight, he was still crying and hurting pretty bad and was having trouble doing simple things and I knew this was worse than a sprain. I rushed him to the emergency vet who I could not afford and had to unfortunately decline services there and wait till the morning to go to Banfield as per the emergency vet's recommendation. I have never been to Banfield, this was my first time going this morning. I will say, it will be my last time ever going to Banfield, especially this specific location. Everyone in reception was sweet, they were very kind, prompt, and punctual. It was when the vet tech, whose name I did not catch but should have, came out that the issues started. She came out with an attitude and I should have known right then and there she would be a problem. Like I said, I don't know her name, I didn't catch it, but she was white, wearing dark blue/navy scrubs, and had brunette hair up in a ponytail today (02/06/2024) around 12:00 pm. The first thing she asked me was what the emergency vet concluded and their prices, I forgot to bring the paperwork but I had a picture of their price sheet and showed it to her. She tells me they're around the same price. Of course, I'm not happy to hear this but I at least wanted to converse about it to see what my options are. Before I really began talking with her further, she takes my kitten out and of course he's crying because he's in pain, then proceeds to plop him down and says, "Fine, you can stand on it then." Excuse me? My kitten, who is CLEARLY in pain and needs care, is getting plopped onto a desk with an injured leg and getting told "you can stand on it then." I'm sorry, but that was the first major red flag that I should have gotten out of there immediately. I would suggest whoever runs this location to please check the reception cameras around 12:00 pm (02/06/2024) and just witness her behavior with my injured cat. That is NOT someone who should be working with animals if she is that careless and apathetic to their pain. You have to go to school and have experience for this kind of work, she should know better. After that, my mood shifted big time because I already knew I was going to lose my mind and say regrettable stuff towards her and was trying to hold it together. She proceeded to give me attitude and basically treat me like some lowlife who can't afford their insane prices for a kitten with an injured leg. After going back and forth with her for a minute or so and pleading my case that I am unemployed and currently in school, she then suggests, "Have you considered having the leg amputated?" Are you kidding me? This was seriously a cruel joke. You didn't even care for my pet, didn't even check him out, disrespected him, disrespected me, and now you're suggesting amputating a potentially broken leg without even knowing the scope of the injury and refusing to check unless I can cough up $1000 upfront? I have been told plenty of times that young animals are resilient and typically a fracture isn't cause to amputate anything. But suggesting amputating his leg because I can't afford $1000 for some x-rays and then another $4-6k to possibly do minor surgery -- if it is even necessary, because like I said, they wouldn't even do a service for him -- is bewildering. It is an understatement to say I am angry and very, VERY disappointed. This lack of care or regard for an animal who is suffering is absolutely insane to me. I told them to give me my cat back and walked out of there with tears streaming down my face. The mix of disrespect towards my injured pet and me because I am in a financially tough position right now -- which I explained -- was enough for me to completely lose my temper. Greedy, careless, and shameful."

"I genuinely hate leaving negative public feedback, especially for a business I have trusted and recommended to others. My dog has been a patient at this Banfield location for seven years, and we've never had issues until recently. Maybe this was just a one-off, but it was disappointing enough that I am considering canceling our pet care plan and finding a new vet. Before I go any further, I want to emphasize that Dr. Eskander is wonderful, has gone above and beyond for us in the past, and has been the main reason we've been at Banfield for so long. He didn't see our dog this last visit, and maybe that's part of why it was so disappointing. My dog has a mystery injury that has been causing him pain and lameness and has progressively worsened for the past month. When I called to make an appointment a couple of weeks ago, I specifically requested a face-to-face consultation with a doctor because I've noticed that this Banfield location has started insisting on primarily drop-off appointments in the last few years. I was very clear about my desire to see a doctor and NOT drop off and add to my dog's stress. The person on the phone told me that Dr. Eskander wouldn't be available, but a visiting doctor could see us, and they assured me we would have a standard in-person appointment. Sure enough, when we came in for the appointment, we were told it was a drop-off only, and all appointments at this time were drop-offs (11 am.) I don't know who lied to me, the person who scheduled us or checked us in, but it was incredibly frustrating. Either way, we left him because I didn't want to delay getting him seen. We were told that the Doctor would talk to us when we picked him up, and of course, that didn't happen either. When the doctor did call me to chat, it was a brief call, and it felt like they were in a rush to get off the phone. They told me they didn't see anything major on the x-ray, just a little arthritis on his elbow and wrist (not where he had been in pain, by the way.) I want to assume the Dr knows what they are doing, but being unable to talk in person and look at the x-rays with the doctor, I have no idea if they even examined his injury or if they just took a wild guess at what was wrong with him. I'll blame myself because I should have been more persistent on the phone or in the office. I never react in those moments because I am always in shock in situations like this. I don't want to believe that these providers are doing a bad job, but in retrospect, I'm hugely disappointed and think multiple people on their team dropped the ball. I almost forgot to mention that drop off and pick up took a very long time, and even though I saw at least 4 different staff members behind the desk that day, everyone working seemed disorganized, frazzled, and like they were running behind. I try hard to be understanding and patient because of how stressful and unpredictable this line of work is, but I care about my dog's well-being first and foremost, and he did not receive the care he needed that day. Since that visit, his condition has gotten progressively worse, and I don't know what to do. I don't want to take him back to Banfield since they have already x-rayed him and found nothing. I don't feel like they care that he's in pain and getting worse. I don't care about shelling out money for my dog's care, but this last visit felt like several hundred dollars down the toilet. Sorry for the vent. I need to emphasize that this used to be a great location, and maybe I just caught them on a bad day, but I'm now severely disappointed and considering never going back. Drop-off appointments are a great convenience for routine check-ups and vaccines, but it's unacceptable that I give this company over $70 a month for a care plan, and a Doctor doesn't have time to talk to me in person when my pet is injured or ill."

"This pass Saturday I had to bring my cat to them. She was 19 years old and had a seizure and was In heart failure, our vet was closed. It ended up the it was her time to cross over the rainbow bridge. I had never been to a Banfield Hospital before. They treated my husband and I so wonderfully. Dr. Eskander and Hannah were so compassionate and caring. They allowed us as much time as possible with our little girl. I can’t say enough about how they took care of her and us. Thank you again for everything."

"As I'm new to the area, I'm searching for a vet to care for my three dogs. I took advantage of this place's coupon for a free first time visit. The staff was friendly and my 1:30 appointment was kept. I was shown to a room where a tech took information and entered it into a computer. I was then left alone with the assurance that the doctor would be in shortly. That's where things came off the rails. Maybe you get what you pay for, but after waiting 45 minutes with no veterinarian showing up, I ran out of time and had to leave without my dog being checked at all. Three stars for the friendly staff, but I'll look around a bit more before I decide on where to take my dogs. My time is valuable."