Sunrise Medical Group

"This was a very frustrating experience, I was a new patient and Dr. Schwartz explained everything that was going to be done during the EEG and I waited a long time for both of my appointments patiently. The day of my EEG the nurse technician was braking rules of HIPPA during my test by speaking about other patients information in front of me on the phone, had a computer screen with everyone's information on it, during my test. She had an attitude, she never explained what she was going to do, nor did she say when she was going to start the EEG and she did not do anything the Doctor had explained; it was a waste of my time. The office is very disorganized and I spoke with a manager who said would call me back rescheduling my appointment to a sooner date and never did. I had to cancel my last appointment for my results which was going to be via zoom because the doctor was unavailable and last minute they told me they needed another referral after I've been waiting for two months for this appointment. I e-mailed the doctor through the patient portal and never got an answer back. This is what happens when doctors work for an office that doesn't care about their patients, unfortunately they loose new patients, business by breaking HIPPA rules, regulations and truly ignore the health of their patients."

"This has been one of the worst experiences with a medical office. Not only is the office staff unfriendly but they are difficult to get in contact with. you get transferred from person to person, and no one is available for the "appointment line". It took weeks to schedule an appointment and the doctor we saw (Gopoloswamy) was terrible. He ordered he to get an EEG and MRI after she had a history of seizures and Meningitis. For our follow up all he stated was that every thing looked fine. I asked him if he even looked at the results his response was yes, but when I asked him to show me what he saw, he couldn't even pull up the labs. We had to walk over to the MRI lab and hover over the technicians desk. His feedback was very brief and he didn't show any concern or regard for the patient. Very unprofessional staff. Terrible."

"I wish I could give it zero stars. They have absolutely zero respect for a patients time. I have sat there on more than 1 occasion for 2 hours only to not have an appointment because someone didn't their job correctly. The communication is awful between them and the doctors. several times I've made an appointment only to be told the doctor either doesn't work that day or that the doctor works at a hospital, basically telling you that you are second priority to these doctors. And of course their famous lines are "its not our fault", "we'll call you back", "who told you that? no one would say that". Because of course you must be there because you have amnesia."

"Worst patient scheduling experience ever. First my appointment was cancelled the week it was supposed to take place. Made 2 appointments one in the Hollywood location and one in Pembroke. When I called to check on my appointments they said appointments were not in the system when I have an email confirming. How do you send out a confirmation email without having an actual appointment. Very dissatisfied with SMG..."

"The wait times for scheduled appointments are ridiculous. I had an appointment for 9:45 am, and arrived at 9:35. I ended up waiting until 10:55 to be called back, and then another ten minutes until I saw the doctor for 5 minutes to verify that I do need a prescription refill. The doctor (Dr. Seliger) is and always has been great; he is kind, relaxed and attentive. But it is hard to convince myself that an almost two hour wait is worth it. The ladies at the front desk, while very professional, seemed very unconcerned about the wait and unable to give an estimate. It didn't help that I had to bring my active toddler with me and am in the first (nauseous) trimester of another pregnancy. That aside, the wait was still way too long."