Banfield Pet Hospital

"Dr. Katerina Louise Kuscevic is THE REASON I keep coming back here. She's the absolute best with my somewhat difficult dog. She has operated on his masses in the past with the best care and continues to support his health with exceptional service and visit support."

"My wife and I scheduled appointments for our pets for today at 11am and then we were called to change our appointment time to 3pm because the person on the phone said that they prefer to see cats in the afternoon, while waiting in the room, after an hour, we check up to see what's happening and never received a response The second time we to see what's happening this now we are at the hour and half mark and the front desk lady didn't have an answer, so i return back to the waiting room and my wife and I hear the ladies (through the wall) say those pets are not going to be seen today and I can't wait to close we waited an hour an a half for nothing. I demand that someone from Banfield reach out to myself and wife for this unpleasant and unprofessional experience."

"First appointment must have been a fluke. Second visit for an ear infection and they did not adequately treat it. Third time went for another anal gland expression and got a lecture from the kid that they are required to charge an office fee for them and are doing me a favor by not charging it (no vets charge an office fee for anal glands) he did not adequately clear them and I’ll have to pay someone else to do them properly. I scheduled an appointment a week in advance for her shots, and when they didn’t call to confirm, I called them and they don’t have the appointment and he says they may have cancelled it (without sending any notification) he said they are too busy and there is nothing they can do. Now leaving me scrambling to get her vaccine done before a trip. Banfield is not dependable. Good experience. Was impressed with the vet thoroughly cleaning my beagles anal glands and voicing a concern I could have checked out at a later appointment"

"I’m so thankful for this place. I unfortunately had to take my fur baby in for what seemed to be a lipoma but ended up being a hernia that needed fixing. I’ve never been more nervous about anything ever, because it would require a surgery, and had inherent risks, and I couldn’t imagine living if anything happened to my dog. The staff here is extremely gentle and understanding and genuinely seem to have a love for the animals they treat, where they aren’t just a another customer or number. The nurses and the doctors that helped my fur baby went into detail explaining everything that would be needed for care before and after the procedure. And, when I went back for a follow-up a few days after, because I had some concerns about possible emergency complications (like constipation for several days) they saw me immediately in the morning and sent me home with the medicine necessary to fix that too. I’m so thankful to see my doghter happy, healthy and recovering so well because of the COMPLETE care given here. Looking forward to being back soon to finally remove her stitches."

"This was my first time taking Stella to this location and I couldn’t be more pleased. They worked with me and her special circumstances to put her in a room to be seen and made sure she had all the right attention and care she needed. Dr Velasco is incredible, along with her nurses. Thanks for taking care of my baby"