CVS Pharmacy

"We had a terrible experience that has left us wondering if we should change pharmacies. The problem was specifically with the pharmacist, he was rude and condescending after my wife dropped off two sheets of prescriptions with 4 prescriptions total. One prescription on one sheet and three in the other. One prescription was filled after waiting in the store for 30 minutes. When she then asked about the other three prescriptions the tech said they weren't ready yet and that it would be another 20 minutes, so she waited in a chair at the pharmacy. Got in line again then only 2 of the 4 prescriptions were ready and my wife said there should be 2 more, and the tech turned and said to the pharmacist that there should be 2 more. The pharmacist said from the back area, "We only have 2 prescriptions for you, there are no other prescriptions." Then my wife said she brought in two pages of prescriptions with a total of 4 prescriptions. Then the pharmacist looked irritated and started sorting through the prescriptions then he stopped, held up one of the papers that had only 1 of the prescriptions and said, "this is the only prescription we have for you, there is only 1 prescription on this page." He said it very condescending so that all of about 10 people waiting behind could hear. My wife said "no I came in here 1 hour ago with 4 prescriptions", and that there were 2 sheets, not just one and she pointed to the tech that she handed them to. The pharmacist then asked the tech if she had brought more than one prescription in. The tech said yes and looked through the sheets and said it's right here. The tech said "oh I didn't realize there were 3 prescriptions on this one page, I'll get these filled", a different tech at the register said, "sorry they'll be ready in 20 minutes." My wife said, "another 20 minutes I've already been here over an hour, I'll be sitting here waiting." Nothing was said by the irritated pharmacist at this point, no apology nothing, he just dismissed her. After about 10 minutes her name was called, she then had to go to the back of the line of around 4 people. It's hard for me to imagine the absolute, disgraceful lack of professionalism and or customer service. Up to this point all of our interactions with this CVS have been fine. I would like to hear from management acknowledging that our experience has been noted and addressed."

"A few months ago I changed to this CVS location inside Target from another CVS store and it was the best decision. I rarely have to wait for service and they process my order promptly. I have never had an issue with any of the associates or with any of my scripts. I just follow the FDA requirements and CVS procedures and all is good. Finally I have a stress free visit to the pharmacy."

"Today I stopped by CVS on Mediterranean in Coconut Point, Fl. The pharmacist was not only unhelpful but rude. She spoke to me, a senior citizen, like I was a five-year-old child. She was very condescending. I would not recommend this pharmacy. I am moving my prescriptions to Walgreens. I might add that the pharmacy staff is new. I don’t like being scolded a person who’s supposed to proved service."

"I've used many CVS pharmacies over the years, and this is consistently the best I've experienced. The staff really seem to care. They take initiative to identify and correct issues."

"CVS pharmacy at Target on Mediterranean Drive, Estero, has a professional and friendly staff.I consistently have quick access to the pharmacy team when needed. They make every effort to provide a positive experience for me by timely filling my order, answering my questions, and following-up with a professional and courageous manner. I highly recommend this store."