CVS

"Whenever we go in store or to the drive-thru, no issues. But if I try to call on the phone I get hung up on. Or if use the app to transfer prescriptions, it doesn't work."

"Been trying to get a prescription filled now for two days my doctor said he faxed it yesterday yet pharmacy keeps saying they haven't got it not sure if it's the pharmacy problem but I even called the clinic an verified that my doctor faxed it so obviously pharmacy is lieing"

"My daughter's liquid antibiotic was shorted two times in a row. The first time by two days and the second time by four days! I called corporate and all they do is have the store call you. I spoke to someone on the phone named Sharon at the location. She insisted it was impossible. I came into the store to speak with the manager who was on vacation. I brought the bottle with me because I had marked it as soon as I received it due to the last shortage. I also measured each dose precisely. The pharmacist insisted there isn't room for error because the medicine is mixed by a machine. That information is input by the technician. There is most definitely room for human error. She also had the nerve to insinuate I measured the doses incorrectly. Anything but actually taken accountability. She was pretty unapologetic until I became insistent and a little loud. She said she would look into it and call me back, which she did. She confirmed the same person mixed both antibiotics that were short. BUT, he has been there for 18 years. She also said they calibrated the machine. It really came off like she was just trying to appease me. She still made excuses which is why I am writing this review. It is very serious to give the wrong concentration of an antibiotic and to not give the required amount for the full treatment. Be VERY careful when filling your medication at this location. Once a few years ago my oldest daughters narcotic prescription (she had dental work done) was shorted by half. I immediately went back up there and it was immediately corrected. Interesting, somebody was covering their butt! Just be careful because even when they are wrong they are right. And they are messing with peoples health and the recurrence of bacterial infections by shorting antibiotics."

"Repeated visits to CVS in Davenport have been a blessing because of the kindness of Jeff at the checkout. He always greets you so kindly, helps with any questions and is polite and professional. Look forward to seeing him there every visit. I hope the store knows what a gem they have. Love him & CVS!!!"

"The event I am going to describe has happened in similar fashion many times before. But these are the specifics of the current one. I placed orders via the app for my medications to be refilled, one was placed on the 7th, this is the 16th. At this point I have an additional 2 orders and a total of 6 prescriptions all over due. So I call the pharmacy. I was left on hold for 80 minutes when finally someone answered and then hung up. I called back and was hung up on again 3 more times after waits of 5-10 minutes. Finally on my 5th call, and a total waiting time of around 2 hours, someone actually speaks to me and says how understaffed they are but they will have my prescription ready in an hour or two. So they couldn't do it for 9 days but now that I call it's magically no problem. The thing is also that my prescriptions don't require them to count pills or package. All my prescriptions come in prepackaged manufacturer bottles or preloaded pens. So filling my prescriptions is literally a matter of grabbing a bottle off the shelf. Apparently that's a lot to ask."