MyDog

"I took my 5-month old Havanese dog for his first haircut to My Dog, yesterday 2/19/24. The place was clean and smelled fresh. The front desk attendant was attentive and very pleasant. She asked what type of service I wanted for my dog and I told her that I wanted a haircut and grooming for my pup and that it was his first grooming. She asked me how much I wanted to cut off his mane and I said that I wanted to cut half of its length and also wanted to have his nails clipped and a full grooming. She told me that the groomer was already there and that if I spoke Spanish, I could explain to her, directly, what I wanted. So I did. I gave her her specific instructions as to the length to cut off his hair (half the length). The front desk attendant told me that it would take about 3 hours. Sure enough, 2 1/2 hours later, I received a text saying that Milo would be ready in about 20 minutes. I was expecting a call so I didn’t notice the text until about 20 minutes before pick up time, so I was about 15 mins late. I apologized for my tardiness and explained that it was my first time and I was expecting a call but the front desk attendant told me not to worry about it and that it was no problem that I was late. She immediately went to fetch my dog and a couple of minutes later he came out and looked adorable with a new bandana and a fresh haircut. The only problem was that his hair was almost gone. I can’t even grab it. I had asked, very specifically, that I wanted half the length cut off. I explained this both in English and Spanish. I was very clear. I’m unsure how they did NOT understand such an easy request? I know his hair will grow back in a month or so. However, if they can’t grant a specific request, then they shouldn’t have asked what I wanted. I didn’t get an apology or an excuse as to why his hair was so short. Overall, their cleanliness, promptness and friendliness deserve a 4-star review. However lack of understanding of their client’s request and lack of acknowledgement that they did not follow their customer’s request, leaves me no choice but to give My Dog a 4-star review."

"This is the best groomer. I have tried many others and live out of state and I travel just to bring her here. They are the sweetest to my dog, she loves getting groomed there. They also did and excellent job with dental cleaning. I can not recommend enough!"

"Favorite groomer in the South Miami/Dadeland/Pinecrest area. Reasonable prices and they do a great job. You see a lot of little fluffy purebreds and doodles here and they always come out looking perfect."

"I've been taking my dogs to Mydog for 7+ years! I have never seen my dogs be soooo excited to go to the groomer! Before even arriving, my pups get so excited that if they could, they'd leap out of my car just to go see their favorite groomers! They absolutely LOVE the owner and all of her employees!!! And they all love my dogs! They groom them amazingly, they play with them, and make them feel like they have a second home! I've recommended all my friends and family and co workers to take their dogs to MyDog and now I'm telling you guys - your dogs will never be more cared for (outside of us - obviously lol) as much as they are taken care of by everyone at Mydog!!!! I highly recommend them! Thank you for accommodating and loving my dogs so much!!"