Walgreens

"Been trying to call all day because THEY made a mistake. I've called four times and spent a combined 45min on hold (I give up after 15-20 min because they automatically put you on hold, they have no idea what you need before doing so). This problem happens all the time so I know it's easy to fix. If they'd just fix it on their end (they keep promising it won't happen again next month), I wouldn't have to call at all. But regardless of what you need, being put on hold for 20+ min till you give up 4 times in one day is just bad customer service."

"The telephone is always broke, they never have your prescriptions ready. They don’t call you to let you know anything. To me it is worse than CVS on 14205 Sw 42nd st. I don’t know where else to go"

"Pharmacy staff don’t know anything about customer services. The pharmacy doctor and other employees sees me and don’t acknowledge me at all. After about 4 minutes she pick up the phone and ask me what do you want pick up? I reply yes, picking up. She answers: your medicine is not ready it was put back on the shelf. You can pick up later today or tomorrow. With an attitude. They need customers services training. If they don’t get customers they won’t have a job."

"The other night I went to pick up my sons prescription. As I walked up to the pharmacy line, there was only one other person that was finishing up and left. So leaving me the only one in line. The girl behind the counter just began cleaning and picking up trash in the garbage cans. Not once looked in my direction nor assured me that someone will be helping me soon. She then proceeded to another room to grab her bag and left the store. What trouble would it have caused that girl to help the only other person in line? At that point it had be 15 minutes and I was visibly upset due to the fact I had the baby in the car with my husband. Long story short, another 7 minutes passed before the lady at the window helped me. And so I had to come back another day because of the insurance wanting more info. When I did return it was in the drive through. After giving the lady the info, she tells me that the medication had been picked up the night before and that she was going to check the cameras after I told her I had not picked it up. About 4 minutes later she came back to the window because she apparently found the medication. She didn’t explain why they thought someone picked it up already. The medication was put in a bag and they told me to have a nice day. I will be looking for another pharmacy. This location it convenient because of the 24hrs option. But bad customer service is not worth it."

"The worst service in the whole world, my experience with this pharmacy is horrible. I always call before picking up my medications to see if they are ready and after confirmation once I get to the pharmacy they are never there, or the system is down or they don't see the doctor's order. It is disrespectful that they play with people's time and we also need medication for a health condition."